POTTERY BARN

We believe that your home should be a haven. It’s where you play, dine, work, sleep and dream. It’s where your life takes place.  Please find our contact information and a map of our location to the right. We hope you enjoy Downtown Highland Park as much as we do!

LATEST NEWS

Pumpkin pancakes make the perfect Sunday morning meal to impress all of your guests this holiday season ✨🍂(📷: @ nycfoodieweds) http://pbsoci.al/6187EBdRZ

 

Comment on Facebook

May we have the recipe please?

Do not order from this company!! My last 3 orders where horrific. One was a Halloween item delivered on 10/31 but expected on 10/3...the next was an advent calendar ($70 orig, sale of $55) that is sewn entirely crooked and without the date of the 18th on it but instead two 8th’s...and the third a $200 Christmas tree that arrived in 1/3 white bulbs and 2/3 colored bulbs. Customer service just hung up on me, never acted concerned and never apologized once. I have been told one three occasions a supervisor would phone me back and that has never happened. Their idea of going out of their was was to offer a 25% discount on the $55 advent calendar. So if you want to RUSH OUT AND GET YOUR $41.25 advent calendar that is so crooked it looks like it belongs in a Big Lots store AND see your own “1” onto the date of the 18th DONT DELAY IN PLACING YOUR ORDERS!

Pottery Barn How about a phone number? Order Oct 5th original estimated dates latest Nov 9th. I have spoke to 3 people today from your "customer service" number "Mark-nothing i can do" let me transfer you...disconnected. Called back Brittany, "Not my department" transferred to furniture. Mari " Sorry nothing I can do" "the process is the "process" your table is still in NJ. Why was I was sold everything delivered by Nov 9th the latest 😡 guess i cant host Thanksgiving after spending $5k

Annika Gadermann oooooooo

Celestial seasonal inspiration, courtesy of our latest collection designed by Emily Current & Meritt Elliott ✨🌙 http://pbsoci.al/6188DflXp #EandMxPB #mypotterybarn

 

Comment on Facebook

Dana those candles cost more than my rent

Don’t like it

Kellye Netz Lisa Million Rachel Million candle goals!

This is the second post I’ve seen this week where you guys are ruining Christmas. Stop it.

What's it supposed to represent? Not Christmas I hope.

You need a new decorator...

Since when did "Hildy" from Trading Spaces start working at Pottery Barn🤔🤔😝

Looks more like a cool holiday speakeasy.

Great New Year’s decorations! I like it ❤️

Pretty ridiculous that pottery barn has a red silly stag stocking with a white cap that in the pictures shows red embroidery which looks great on white cap but when you go to order it you can pick white but not red which obviously would not show up on white. Tried to contact pottery barn to alert them but they insisted that only certain colors were available and didn’t seem to acknowledge that the color pattern you could pick would not show up and that the one shown in the pictures cause it looks good is not available. I am sure you’ll have lots of those left at the end of the season.

Cute, but not my favorite look for Christmas.

No

can i get your email address

I'm very dissappointed to see that you raised your prices to cover putting your items on sale. I have been watching several items for months trying to find them on sale & now its not worth the sale price.

Katie Bean, how cute is this? ✨

Do not order from this company!! My last 3 orders where horrific. One was a Halloween item delivered on 10/31 but expected on 10/3...the next was an advent calendar ($70 orig, sale of $55) that is sewn entirely crooked and without the date of the 18th on it but instead two 8th’s...and the third a $200 Christmas tree that arrived in 1/3 white bulbs and 2/3 colored bulbs. Customer service just hung up on me, never acted concerned and never apologized once. I have been told one three occasions a supervisor would phone me back and that has never happened. Their idea of going out of their was was to offer a 25% discount on the $55 advent calendar. So if you want to RUSH OUT AND GET YOUR $41.25 advent calendar that is so crooked it looks like it belongs in a Big Lots store AND see your own “1” onto the date of the 18th DONT DELAY IN PLACING YOUR ORDERS!

Pottery Barn How about a phone number? I have spoke to 3 people today from your "customer service" number "Mark-nothing i can do" let me transfer you...disconnected. Called back Brittany, "Not my department" transferred to furniture. Mari " Sorry nothing I can do" "the process is the "process" your table is still in NJ. Why was I was sold everything delivered by Nov 9th the latest 😡 guess i cant host Thanksgiving after spending $5k

No no no

#ugly

Yalit Lopez

Gabby Gallagher

+ View previous comments

Sometimes less is more ✨ Head to our site to get the look on this intimate gathering! PS: order all of your Thanksgiving entertaining necessities by 11/18 to get them in time for the big feast 🦃 http://pbsoci.al/6181EBH9N

 

Comment on Facebook

Amanda Braendle that turkey 😍

Do not order from this company!! My last 3 orders where horrific. One was a Halloween item delivered on 10/31 but expected on 10/3...the next was an advent calendar ($70 orig, sale of $55) that is sewn entirely crooked and without the date of the 18th on it but instead two 8th’s...and the third a $200 Christmas tree that arrived in 1/3 white bulbs and 2/3 colored bulbs. Customer service just hung up on me, never acted concerned and never apologized once. I have been told one three occasions a supervisor would phone me back and that has never happened. Their idea of going out of their was was to offer a 25% discount on the $55 advent calendar. So if you want to RUSH OUT AND GET YOUR $41.25 advent calendar that is so crooked it looks like it belongs in a Big Lots store AND see your own “1” onto the date of the 18th DONT DELAY IN PLACING YOUR ORDERS!

Pottery Barn How about a phone number? I have spoke to 3 people today from your "customer service" number "Mark-nothing i can do" let me transfer you...disconnected. Called back Brittany, "Not my department" transferred to furniture. Mari " Sorry nothing I can do" "the process is the "process" your table is still in NJ. Why was I was sold everything delivered by Nov 9th the latest 😡 guess i cant host Thanksgiving after spending $5k

Unbelievable incompetency in their delivery/customer service department. I placed an order for a loveseat on 8/11 and just heard back from them YESTERDAY. 93 days later and they call me to schedule a delivery like nothing ever happened. Within those 93 days I had called on numerous occasions for an update and not one person could even find my order. I requested a supervisor three times and no one ever called back. I’d get better results ordering from Dollar Tree. This is my last purchase from this company. They are way overpriced and run by absolute morons. DO NOT WASTE YOUR HARD EARNED MONEY ON THIS INCOMPETENT COMPANY.

Olivia Koller

Barbara Kelley Burke

+ View previous comments

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POTTERY BARN

We believe that your home should be a haven. It’s where you play, dine, work, sleep and dream. It’s where your life takes place.  Please find our contact information and a map of our location to the right. We hope you enjoy Downtown Highland Park as much as we do!

CONTACT INFO


ADDRESS

1850 SECOND ST 104
HIGHLAND PARK IL 60035

LATEST NEWS

Pumpkin pancakes make the perfect Sunday morning meal to impress all of your guests this holiday season ✨🍂(📷: @ nycfoodieweds) http://pbsoci.al/6187EBdRZ

 

Comment on Facebook

May we have the recipe please?

Do not order from this company!! My last 3 orders where horrific. One was a Halloween item delivered on 10/31 but expected on 10/3...the next was an advent calendar ($70 orig, sale of $55) that is sewn entirely crooked and without the date of the 18th on it but instead two 8th’s...and the third a $200 Christmas tree that arrived in 1/3 white bulbs and 2/3 colored bulbs. Customer service just hung up on me, never acted concerned and never apologized once. I have been told one three occasions a supervisor would phone me back and that has never happened. Their idea of going out of their was was to offer a 25% discount on the $55 advent calendar. So if you want to RUSH OUT AND GET YOUR $41.25 advent calendar that is so crooked it looks like it belongs in a Big Lots store AND see your own “1” onto the date of the 18th DONT DELAY IN PLACING YOUR ORDERS!

Pottery Barn How about a phone number? Order Oct 5th original estimated dates latest Nov 9th. I have spoke to 3 people today from your "customer service" number "Mark-nothing i can do" let me transfer you...disconnected. Called back Brittany, "Not my department" transferred to furniture. Mari " Sorry nothing I can do" "the process is the "process" your table is still in NJ. Why was I was sold everything delivered by Nov 9th the latest 😡 guess i cant host Thanksgiving after spending $5k

Annika Gadermann oooooooo

Celestial seasonal inspiration, courtesy of our latest collection designed by Emily Current & Meritt Elliott ✨🌙 http://pbsoci.al/6188DflXp #EandMxPB #mypotterybarn

 

Comment on Facebook

Dana those candles cost more than my rent

Don’t like it

Kellye Netz Lisa Million Rachel Million candle goals!

This is the second post I’ve seen this week where you guys are ruining Christmas. Stop it.

What's it supposed to represent? Not Christmas I hope.

You need a new decorator...

Since when did "Hildy" from Trading Spaces start working at Pottery Barn🤔🤔😝

Looks more like a cool holiday speakeasy.

Great New Year’s decorations! I like it ❤️

Pretty ridiculous that pottery barn has a red silly stag stocking with a white cap that in the pictures shows red embroidery which looks great on white cap but when you go to order it you can pick white but not red which obviously would not show up on white. Tried to contact pottery barn to alert them but they insisted that only certain colors were available and didn’t seem to acknowledge that the color pattern you could pick would not show up and that the one shown in the pictures cause it looks good is not available. I am sure you’ll have lots of those left at the end of the season.

Cute, but not my favorite look for Christmas.

No

can i get your email address

I'm very dissappointed to see that you raised your prices to cover putting your items on sale. I have been watching several items for months trying to find them on sale & now its not worth the sale price.

Katie Bean, how cute is this? ✨

Do not order from this company!! My last 3 orders where horrific. One was a Halloween item delivered on 10/31 but expected on 10/3...the next was an advent calendar ($70 orig, sale of $55) that is sewn entirely crooked and without the date of the 18th on it but instead two 8th’s...and the third a $200 Christmas tree that arrived in 1/3 white bulbs and 2/3 colored bulbs. Customer service just hung up on me, never acted concerned and never apologized once. I have been told one three occasions a supervisor would phone me back and that has never happened. Their idea of going out of their was was to offer a 25% discount on the $55 advent calendar. So if you want to RUSH OUT AND GET YOUR $41.25 advent calendar that is so crooked it looks like it belongs in a Big Lots store AND see your own “1” onto the date of the 18th DONT DELAY IN PLACING YOUR ORDERS!

Pottery Barn How about a phone number? I have spoke to 3 people today from your "customer service" number "Mark-nothing i can do" let me transfer you...disconnected. Called back Brittany, "Not my department" transferred to furniture. Mari " Sorry nothing I can do" "the process is the "process" your table is still in NJ. Why was I was sold everything delivered by Nov 9th the latest 😡 guess i cant host Thanksgiving after spending $5k

No no no

#ugly

Yalit Lopez

Gabby Gallagher

+ View previous comments

Sometimes less is more ✨ Head to our site to get the look on this intimate gathering! PS: order all of your Thanksgiving entertaining necessities by 11/18 to get them in time for the big feast 🦃 http://pbsoci.al/6181EBH9N

 

Comment on Facebook

Amanda Braendle that turkey 😍

Do not order from this company!! My last 3 orders where horrific. One was a Halloween item delivered on 10/31 but expected on 10/3...the next was an advent calendar ($70 orig, sale of $55) that is sewn entirely crooked and without the date of the 18th on it but instead two 8th’s...and the third a $200 Christmas tree that arrived in 1/3 white bulbs and 2/3 colored bulbs. Customer service just hung up on me, never acted concerned and never apologized once. I have been told one three occasions a supervisor would phone me back and that has never happened. Their idea of going out of their was was to offer a 25% discount on the $55 advent calendar. So if you want to RUSH OUT AND GET YOUR $41.25 advent calendar that is so crooked it looks like it belongs in a Big Lots store AND see your own “1” onto the date of the 18th DONT DELAY IN PLACING YOUR ORDERS!

Pottery Barn How about a phone number? I have spoke to 3 people today from your "customer service" number "Mark-nothing i can do" let me transfer you...disconnected. Called back Brittany, "Not my department" transferred to furniture. Mari " Sorry nothing I can do" "the process is the "process" your table is still in NJ. Why was I was sold everything delivered by Nov 9th the latest 😡 guess i cant host Thanksgiving after spending $5k

Unbelievable incompetency in their delivery/customer service department. I placed an order for a loveseat on 8/11 and just heard back from them YESTERDAY. 93 days later and they call me to schedule a delivery like nothing ever happened. Within those 93 days I had called on numerous occasions for an update and not one person could even find my order. I requested a supervisor three times and no one ever called back. I’d get better results ordering from Dollar Tree. This is my last purchase from this company. They are way overpriced and run by absolute morons. DO NOT WASTE YOUR HARD EARNED MONEY ON THIS INCOMPETENT COMPANY.

Olivia Koller

Barbara Kelley Burke

+ View previous comments

Load more

PHOTOS

EVENTS

No upcoming events

Load more