POTTERY BARN

We believe that your home should be a haven. It’s where you play, dine, work, sleep and dream. It’s where your life takes place.  Please find our contact information and a map of our location to the right. We hope you enjoy Downtown Highland Park as much as we do!

LATEST NEWS

Keep your reminders where youll always see them.  ✅
http://pbsoci.al/6188DaTgu

 

Comment on Facebook

I am hooked

Love it.

Brianne hi goals

Jessica Sterner

+ View previous comments

Family dinners are best enjoyed on our new Avon Dining Table 🍽️ ✨
http://pbsoci.al/6184DayKo

 

Comment on Facebook

DO NOT APPLY FOR THERE CREDIT CARD....YOUR CREDIT WILL BE COMPROMISED...THEY USE AN ORGANIZATION CALLED STAGESTREAM,LLC...they have INCOMPETENT PERSONEL... PROCESSING APPLICATIONS.....

Dear Pottery Barn. I have contacted your customer service and your social media customer service team about ten times over the last month to get TwO return labels for an exchange i made. I had to make the exchange bc the product was damaged... i have wasted hours trying to contact you.. could someone please actually respond and send me these labels... if not than i will assume you do not want them back and will refund me..

Family dinners? Whats that??

+ View previous comments

TGIF 💤🛏️ What are your plans for the weekend? 
http://pbsoci.al/6180DvSfp

 

Comment on Facebook

My plans for the weekend are to NEVER shop at Pottery Barn again after the RUDE service I got from your customer service line and refusal to honor my $150 rewards certificate because you do not communicate your OWN policy on the terms and conditions ON THE CERTIFICATE!

I have seen enough bad reviews on customer service and will NOT be shopping here. Too bad because I love the products.

Apparently you have to write public angry messages to have anyone respond .... purchased my coffee table in June , was told mid July and still no one can tell my where is ..., can someone please acknowledge my emails, phone calls, instagram or Facebook message....it should not be so hard to get a response over two weeks

Absolutely HORRIBLE customer service. I ordered an item online with a promotion code to save 20%. The code shows on the order, but the discount wasn't applied. When I called customer service, they wanted me to ship the item back, and they would refund me (less shipping costs) or return it to the store for a store credit!!!! I've shopped at Pottery Barn for years, but the customer service is now subpar, to say the least. I promise, this company won't get another dime of my money, and I will no longer recommend them to friends and family. THE WORST CUSTOMER SERVICE EVER!!!!

Haven’t received my Torrey Chairs!! Order placed in April and no one not even a supervisor has been helpful or returned a call!!! I can’t even cancel the order and the summer is over . That’s why I shop at restoration hardware

Pottery Barn Y'all will be going out of business soon if you don't get your ducks in a row ............

I just had two beds delivered this morning by Pottery Barn. I could not be happier with the service I received. Angel and Elliott from the Orlando area were on time, assembled the beds and were very professional. I have to say that when I have read some of the comments on your site from unhappy customers, it is disconcerting. Fortunately that has not been my experience. The only time I had an issue was 2 years ago and it was resolved quickly and graciously by Pottery Barn. Thank you.

Nicole I like this layout. Tall bookshelf on right lights hung on wall.

Nothing . beautiful 🌷

+ View previous comments

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POTTERY BARN

We believe that your home should be a haven. It’s where you play, dine, work, sleep and dream. It’s where your life takes place.  Please find our contact information and a map of our location to the right. We hope you enjoy Downtown Highland Park as much as we do!

CONTACT INFO


ADDRESS

1850 SECOND ST 104
HIGHLAND PARK IL 60035

LATEST NEWS

Keep your reminders where youll always see them.  ✅
http://pbsoci.al/6188DaTgu

 

Comment on Facebook

I am hooked

Love it.

Brianne hi goals

Jessica Sterner

+ View previous comments

Family dinners are best enjoyed on our new Avon Dining Table 🍽️ ✨
http://pbsoci.al/6184DayKo

 

Comment on Facebook

DO NOT APPLY FOR THERE CREDIT CARD....YOUR CREDIT WILL BE COMPROMISED...THEY USE AN ORGANIZATION CALLED STAGESTREAM,LLC...they have INCOMPETENT PERSONEL... PROCESSING APPLICATIONS.....

Dear Pottery Barn. I have contacted your customer service and your social media customer service team about ten times over the last month to get TwO return labels for an exchange i made. I had to make the exchange bc the product was damaged... i have wasted hours trying to contact you.. could someone please actually respond and send me these labels... if not than i will assume you do not want them back and will refund me..

Family dinners? Whats that??

+ View previous comments

TGIF 💤🛏️ What are your plans for the weekend? 
http://pbsoci.al/6180DvSfp

 

Comment on Facebook

My plans for the weekend are to NEVER shop at Pottery Barn again after the RUDE service I got from your customer service line and refusal to honor my $150 rewards certificate because you do not communicate your OWN policy on the terms and conditions ON THE CERTIFICATE!

I have seen enough bad reviews on customer service and will NOT be shopping here. Too bad because I love the products.

Apparently you have to write public angry messages to have anyone respond .... purchased my coffee table in June , was told mid July and still no one can tell my where is ..., can someone please acknowledge my emails, phone calls, instagram or Facebook message....it should not be so hard to get a response over two weeks

Absolutely HORRIBLE customer service. I ordered an item online with a promotion code to save 20%. The code shows on the order, but the discount wasn't applied. When I called customer service, they wanted me to ship the item back, and they would refund me (less shipping costs) or return it to the store for a store credit!!!! I've shopped at Pottery Barn for years, but the customer service is now subpar, to say the least. I promise, this company won't get another dime of my money, and I will no longer recommend them to friends and family. THE WORST CUSTOMER SERVICE EVER!!!!

Haven’t received my Torrey Chairs!! Order placed in April and no one not even a supervisor has been helpful or returned a call!!! I can’t even cancel the order and the summer is over . That’s why I shop at restoration hardware

Pottery Barn Y'all will be going out of business soon if you don't get your ducks in a row ............

I just had two beds delivered this morning by Pottery Barn. I could not be happier with the service I received. Angel and Elliott from the Orlando area were on time, assembled the beds and were very professional. I have to say that when I have read some of the comments on your site from unhappy customers, it is disconcerting. Fortunately that has not been my experience. The only time I had an issue was 2 years ago and it was resolved quickly and graciously by Pottery Barn. Thank you.

Nicole I like this layout. Tall bookshelf on right lights hung on wall.

Nothing . beautiful 🌷

+ View previous comments

Load more

PHOTOS

EVENTS

No upcoming events

Load more