PANERA BREAD

At Panera, we have always sought to challenge the status quo. Ten years ago, we set a new standard by offering chicken raised without antibiotics. We now enforce that same standard with our roasted turkey, ham, breakfast sausage and bacon. Five years ago, we voluntarily posted calories on our menus because we believe transparency is a consumer’s right. And just last month, we became the first national restaurant brand to publish a list of artificial ingredients we will be removing from our menu by the end of 2016. Our food will have no artificial colors, preservatives, sweeteners or flavors. None whatsoever.  Please find our contact information and a map of our location to the right. We hope you enjoy Downtown Highland Park as much as we do!

LATEST NEWS

Panera Bread updated their cover photo.
Panera Bread

Posted: September 14th, 11:33 am

... See MoreSee Less

 

Comment on Facebook

Update. it was a "Cosi" I was just basically sexually assalted by a worker at the 31th street and park location new York city. She came into the bathroom right behind me and touched my back and started raising her voice telling me I couldn't use the bathroom. She was inside the bathroom with me at this point and I was completely off guard and almost urnating on myself......management took my complaint but I feel so violated.

Just left Panera at 6307 York rd, Baltimore, Md. Told the manager about multiple roaches crawling in our eating area. She looked and walked away did not close off the area or do anything to rid the customers of the roaches.

We had a chicken salad croissant in Pace,FL and it had maybe 2 tablespoons of chicken salad on it. Very disappointed.

The Panera Bread location in Blacklick Ohio has the absolute worst customer service. The girls at the counter have the worst attitudes. I had a problem at this location yesterday decided to try again today, same nasty attitudes today. I dont care how close and convenient this location is, I will never patronize this location again. Where do you get these people from?

we just went to the new hazleton pa panera, the soup and salad was ok.. hoagie had only 2 thin slices of cold cuts, peanut butter and jelly sandwich had no jelly in it, you just lost alot of customers in our family

my family and I have frequented Panera since it first opened (Colerain Avenue Cincinnati Ohio) everything was still over-the-top ... However, the last couple times we visited ... unfortunately Big disappontments... The French Onion Soup was a paltry, watered down broth / the cheese on top ... literally non-existent ... ?? and our salads left something to be desired - okay - we just thought of it as a 'bad day' Back two weeks later - Broccoli - Cheese soup and a salad - the soup was 'okay' the salad again ... dressing was sparse and not tasty and my request for no nuts etc. was not honored - I picked thru it ... we will try again - however, as that old saying goes ....................................THE THIRD TIME IS THE CHARM .......

My daughter has been trying to call corporate to re-write a messed up salary check non-stop and cannot get anyone to answer her or call her back. She was giving a name/number and has called at least 50 times.

Missing the BBQ chicken salad—any chance we can get that back?

How does panera get away with serving such!!!!

your website wont let me sign up with a rewards card

Can U post your menu ?

Hey Panera, why do your baguettes not taste like they used to? Is it because you were trying to cheat by pushing everyone to start eating your "dinner rolls"? And when that didn't work you just went ahead and switched the baguette recipe to be a not naturally leavened bread, so that you wouldn't have to hire people that know what baking is? Your marketing is great, but we see through it. Your bread has gone down hill, you have portion control to the point we all feel we're being ripped off, and surviving off the fact that you're a healthier alternative to standard fast food. That'll last for a while, but to be frank your food is getting worse and worse and you will lose enough customers that you drive your business into the ground. Time to fire the Harvard types that are ruining your business. But I digress, because I'll just be written off. Good luck.

Thanks a lot Panera, for getting rid of every dairy free soup again. Now I have no reason to come here for months. I'm so angry that I wasted my gas to drive here.

Went to our Panera in Orland Park, Il today and was told we can no longer get our eggs done hard for the breakfast sandwiches. We've been getting these for years and now they tell me it's either scrambled or runny. No thanks. I'll go elsewhere.

Dear Panera, My mother is not pleased with your rewards program. She used to visit you guys all the time, but she feels shafted ( #shaftedbypanera )because she has never received a month of bagels. My dad on the other hand has received it twice - and she's the bigger fan of you guys! Is there anyway to ensure that my mother gets her months worth of bagels? She would really, really appreciate it! Thanks! -a concerned daughter

I just had the WORST experience at the Summit Location Panera in Richmond VA. I go to this location all the time. Have meetings and always suggest this location to meet a friend for food/drink. The manager just walked up to me and started out the conversation by saying, "I don't mean to be a jerk" But I can't allow outside food in Panera. First, when you start a conversation with I don't mean to be a jerk then I would step back and review what you are about to say. He then went on to say if I was a parent with kids then I could bring food in for them. I brought a large drink while there and had a small salad from home I was munching on while I was working on my computer. The lady beside, who he was talking to for a while, had no shoes on and her feet up on a chair, no problem there but me eating a small salad with my Panera drink is causing this guy to have a terrible day. While he was reprimending me and saying, "I just can't allow this" I Iooked over at the coffee bar and saw a child drinking out of the milk container used for the coffee. I packed up my stuff and left. Avoid this location: 10301 West Broad Street Glen Allen VA 23060

I ordered a Peach Blueberry smoothie in Burlington, NC, Cafe 4989, I specifically asked the drive thru associate not to include almond milk because I have a severe nut allergy. I drive off, take a sip, and my tongue starts to tingle. I returned to Panera, asked one of the cashiers to check if my smoothie was made with almond milk, and to my horror it was. The cashier immediately took my smoothie and made a new one, almond milk free. The manger came out, handed me the smoothie, and stated "Here you go". No sense of remorse or concern of how bad this situation could have ended for me and Panera Bread. I did have my Epi-Pen on me, and thankfully didn't have to use it. Panera Bread has failed to create policies and require training for both associates and management when it comes to customers with food allergies. I needed to share this in hopes that Panera Bread makes changes immediately and to warn all customers with food allergies that Panera Bread has dropped the ball. There is no room for error when it comes to someones life.

I have a strawberry smoothie almost everyday 2 $4.59 each. Yes, I have a smoothie on my back. I'm addicted! It really upsets me, when I watch as the staff in Perrysburg, Ohio makes a $4.59 smoothie and puts it into a plastic cup with a flat lid and then pours the rest out! I cringe as I watch staff rinse out the blender and the wonderful and delicious ingredients wash down the drain. why don't they used the domed lids they have used on occassion? I am a daily customer except when I am in on my death bed. Anyone else have a problem with Panera and the "Case Of The Missing Domed LIDS"? I want my enite $4.59 worth of strawberry smoothie!

If you really care about your customers, you will require every transaction to include a question to the customer asking about membership in your rewards program. It is frustrating to forget. It would be nice to mention av available rewards. I just don't go very often anymore because of that.

My wife brought hope some of your turkey chili, boy I was really ready to dig in but that's where things came to a crashing halt. Why did you add garbanzo beans, corn and carrots in this watery mix of a chili? Big, Big disappointment , this is not "chili" as I know it. More like a turkey pot pie without the pie! Definitely not a repeat order on this!

Bring back your whole grain baguette and replace the hard dry multi grain rolls you currently use!!!!

Loved Panera till today. Changed to no sweet tea, syrup where you can make your tea as SWEET as you want. No thank you. I want 1/2 & 1/2 tea. The manager at the valley view location in Roanoke, Va said all Panera are like this now. Your sweet was not diabetic sweet it was perfect. This is the south we like sweet tea not syrup!!!!

Dearest Panera Bread, please come to LaGrange, Ga and avenge us from the mediocrity that is Subway and Firehouse Subs with your delicious Mac n Chez and Turkey, Apple, Cheddar sandwiches! Only your Broccoli Cheddar soup and fresh made breads can save us! Sincerely, a concerned citizen!

My mom & I went to the Fairview Hts. IL location today. The young lady in the drive Thursday around 4pm today was unhelpful & kind of rude. I am very surprised because I normally receive excellent service from this location.

I just left the Eden Prairie Panera 25 miinutes ago and for the 2nd time they were out of almost all of their bagels before 9:00am. I now don’t have bagels For my team to have this morning.

+ View previous comments

Wake up and smell the fresh baked bagels.

 

Comment on Facebook

I am so annoyed! My order while, technically correct, was wrong from what actually came out of my mouth! I'm a dog walker and have short periods of time to get food and I am addicted to a WHOLE turkey sandwich. Well I got 1/2 sandwich. Great. Totally disappointed.

When Rapid Pick Up fails....and it’s my own fault for not checking! I just paid $10 for the Asian Chicken Salad. The box is 1/4 filled and doesn’t look like an Asian Chicken Salad to me.

I had a terrible experience at the Panera in Wethersfield, CT yesterday. I bought a bagel pack (dozen bagels and 2 cream cheeses). I ordered a variety of bagels (plain, sesame, everything, raisin, ciinamon and whole wheat) . I asked for a plain cream cheese and a veggie cream cheese. I was told they no longer had plain cream cheese, so I ordered onion and chive. I should have looked in the bag but was on my way to a meeting so this is partly my fault. When I got to the meeting a starting seeting up I see the order is completely wrong. None were slice, it was full of sweet bagels (raisin, cinnamon, choc chip, fench toast and blueberry) and had had 2 tubs of onion chive cream cheese. They also didn;t give me any knives or napkins. I was livid and couldn't go back as the meeting was going to begin in 10 minutes. Thankfully other people brought food from other places that were competant enough to incude knives and napkins. Everyone asked why I didn't have them slice and why sweet bagels and onion and chive cream cheese (a geat combination). I called the store and asked to speak to the manager. He said he was so sorry and I said yes so am I. I said there are 34 people at this meeting that know how Panera screwed up. Lots of the other people at the meeting had Panera horro stories too. The manager asked if he could buy the bagels for our next meeting. He asked for my e-mail and said he would send me a coupon. That was yesterday arounf 9 and still no coupon. Another time I ordered a sandwich and asked for no tomatoe as I am allergic. Got back to the office and of course there was a tomato. Called and the mager said they would send me a couponfor a free sandwich. I never got it.

there food is not that fresh especially the fruit is nasty I told the waiter and the manager was rude in San Clemente never going

I have two questions. 1) how often do you provide coupon codes, because I check daily on some coupon websites and either the codes aren't there or they're expired. 2) I have a MyPanera account, but I haven't received any emails about offers even though I have my account set to send me notifications.

Hello, I am trying to reach your Park Ridge, IL location and the phone rings until I get a busy signal. I don't see anywhere on your webpage that I can reach out to customer service. I could use your help. Thank you

Okay, I don't know what is up with the Panera on Apopka Vineland in Orlando, Fl but they never ever give chips as your side when you order them. Their bread is always stale as if it is days old. Even dining in, I have to be like "Could I have chips instead?" as they hand me the plate. It's as if the chips come out of their pay. They should look at the order receipt in detail and not rush things around. Unfortunately, this is the nearest Panera for me but I'll definitely start looking elsewhere.

the restaurant on hurst tx on preciline and harwood st they have a bad customer service all the time on the drivethru and looks not clean either and if you try the speak to the manager they just say the managers not takes any cuestions from the customers hellowwww we pay for the food its not free okey post to be nice the employes and mangers too😷

Cinnamon Crunch Bagel is my favorite. Use ro lovw the Hazelnut Cream Cheese. Our local Panera said they got rid of it:(

Bring back the hazelnut cream cheese!!!! Used to buy bagels all the time, but not since they got rid of hazelnut cream cheese. Never buy them now.😠

This looks like the Cinnamon Crunch bagel. Because I'm a good customer ;-) and have a Panera card, I occasionally get a free bagel month. Since Panera doesn't have pumpernickel, I choose this one. Love it!!

I don’t make it to Panera often because there isn’t one near me, but when I do I stock up on french toast bagels and hazelnut cream cheese. I was so disappointed when I went in today and found out it is discontinued. I got no bagels because I can’t imagine putting anything else on the french toast bagel except my favorite hazelnut cream cheese 😢 I hope it’s coming back... pretty please...❤️

Just don't ask for cream cheese ON the bagel. So stupid! I really don't like putting an everything bagel together in the car. It makes such a mess.

Love the asiago and cinnamon crunch bagels! We always get them bread sliced thin, so that you get the cheese or cinnamon on each piece, not just the top! Wish you would bring back the Passion Fruit bagel! It was on menu for several years, then disappeared about 5 years ago. It was amazing!

Not many "freebies" these days...had plenty when they opened but things have changed. Also, tables needed to be cleaned between customers & the ladies room had an unpleasant odor. Music was conservative, relaxing & a blessing but that to has changed.

Now they ask for a tip at the register. Stop begging. I love Panera food and the place but come on. You don't bring me food, drink or clean the tables very well or often. I was disturbed when asked if I wanted to tip them when all they did was take my order. Please stop asking for tips if the employees don't even socialize with the customers post cashier.

I've been going to Panera bread for years mostly on Friday mornings and Monday mornings for bagels, Cream cheese and coffee. All of the bagels have Gluton In the Bagel. Since Panera bread is one of the healthier restaurants why are they not keeping up with making a gluten-free Bagel. Gluten obstructs the absorption of healthier and concentrated sugars needed to reach and feed all muscles, bones, tendons and organs. The smaller, easy to digest starch protein sugar, as is found wheat, rye and barley immediately create fat cells and regardless how much nutritional food is consumed, there is always a feeling of starvation and the urge to eat sugar for energy shortly thereafter. To make matters worse, these tiny particles of sugar which manage to penetrate the wall of water insoluble gluten are then contaminated, coating and blocking the arteries with cholesterol etc. Gluten can also cause blood clots, and leave glue-deposits in the small capillaries throughout the entire body. Possible side effects include, cataracts, glaucoma, sleep apnea, lung illness requiring oxygen supplementation Alzheimer’s Disease, Autism, intestinal, prostrate and other cancers, headaches, neurosis, arthritis, mental illness and on and on. The lack of a fresh blood supply to our glue-coated capillaries the potential risk of ill health and imminent death. When gluten coats the large intestine it acts like fly paper. This creates a sticky surface which causes waste material (that we are attempting to excrete) to cling to the walls of the intestine and builds up over the years. This creates the potential for irritable bowel syndrome, intestinal dysfunction and colon cancer. Gluten is not good for your Panera employees or me. You can use these products instead of glue...Arrowroot, buckwheat, corn/maize, potato flour, rice, rice bran, rice flour, sago, tapioca, soya, soya bran, soya flour etc.

Great bagel but common sense says don't put your dark roast in the container that just had hazelnut. Real quick way to ruin a breakfast. #blackcoffee #flavouredcoffeejustasbadasflavouredbeer

I agree that Panera has gotten more expensive and the quality of their food has declined.Service is also terrible at the one in Wethersfield CT. I do go to Panera in other parts of CT and the service isn't as bad.

This is crazy. I literally finished eating half of one of these (I never get bagels) and I see this. Are you watching me in my house? :-)

Panera Bread, 7049 Hwy 6, Houston, TX 77095 I placed my order and the cashier Araceli told me that they would call my name. So I stood near the high chairs so I would be able to hear them. While I was waiting 2 little girls had been waiting for their treat. No one assisted them. I went over and asked them what they wanted and got Araceli attention since she was in that area assisting someone else. I asked her again if they were going to call my name or were they going to place it on the rapid pick up? She no they will call your name. A gentleman went and asked the Janet the manager about his to go order. Since the people she knew in line she got their food and did not charge them while we are still standing and waiting for our food. Never did she Janet asked what we were waiting for or how could she assist us. I decided to go over to the rapid pick up and their was my food. No apologize or anything. Very disorganized and not very friendly.

I look forward to dining at Panera while shopping. Returned the Pumpkin Bagel because it was full of the overpowering flavor of the added raisins. Tried the French Toast Bagel, expecting an eggy- buttery-maple syrup flavor, but the dominant favor was raisin...again. Wish they would change the recipes.

I don't usually eat bagels. I love the quinoa oatmeal, and salads and unending coffee and ...). But last month I had 27 bagels - almost one every day. LOL - the price was right! Thanks for the fun Panera.

Love your bagels but wish you would bring back the Tomato, basil and mozzarella panini. That was the best sandwich I ever had at Panera.

The food is not that good, employees are rude and don't abide to health regulations at one of the Westminster, Co locations. I will never eat there again. NEWK'S, is the best fast casual restaurant with table service. Unlike Panera, where you have to pick up ur food and bus your own table.

+ View previous comments

How tasty does this bite look?

 

Comment on Facebook

For spending $30 I would expect properly cooked food and serving my meal to the right person! This is absolutely ridiculous! Train your employees on proper food preparation and how to serve!!!

So disappointed. I went to Panera, ordered a green goddess Cobb salad with chicken, to go. Not only was there no romain, there was hardly any arugula and radicchio...a few pieces of each. There was mostly what I think was kale. The icing on the cake is that there is absolutely NOT one piece of chicken in the salad! This salad was not as advertised. I usually love Panera and I always look forward to having a delicious sandwich, soup, or salad. However, this definitely did not live up to your standards, in fact, it was a complete failure. Thank you for your time.

Thanks Panera! Glad I drove 30 minutes round trip to get a disgusting soup! All I wanted was creamy tomato!!!!!

Better than this one and I LOVED this salad!

Ordered my favorite chicken apple Fiji salad today, specified no nuts, that yes I am a severe nut allergy. Normally I have no issues. Confirmed when I got my bag that it was nut free- drove cross town and sat down to lunch to find the bottom of the container and my bag scattered with pecans. Such a waste of my money. I understand every place you eat has risks and mistakes happen. Panera used to be my one safe location that I knew would take me seriously, apparently not anymore.

Looks like it was prepared with more care than my sandwich. Wtf.

This is what is actually looks like! I ordered a full and got no lettuce with it barely the same as a half and on top of it I've got old avocado ! Not impressed at all

At least they put chicken in it. Just returned home for the second time in a month to a scant salad of lettuce and 4 croutons! Geez!

Wow, if only their salads really looked like that! My avocado was brown and mushy. I will not be returning to Panera...EVER! Overpriced rotten food!

Yesterday I went to 26 The Promenade Edgewater branch. I ate a Southwest Chile Lime Ranch Salad and a while later I began to feel stomach pain. I suppose that some of the ingredients were not fresh. I suggest for you to be more rigorous in the handling of the food.

I'm so disappointed in Panera this year. I was counting down the days until Autumn Squash Soup came out, like I have for several years now. I had found it in Target but it didn't taste right. I was hoping that was just a bad batch. Fast forward to yesterday...I realize it had come back! I am incredibly excited that it's here and take my whole family. I order a huge bowl and sat in fervent anticipation. It arrived in a much smaller portion but I wasn't going to let that get me down... But the taste sure did. It was just as awful as the batch from Target. You guys changed your recipe. Why change a wonderful thing? I can't imagine taking out preservatives ruined this amazing soup, so what did? You broke my heart, Panera. I'm telling my Daddy. And he doesn't like it when I get my heart broken.

This is what you get for a $6 half salad. I got a refund on my entire order since everything was wrong (this salad, barely any chicken on one sandwich, tuna on the other sandwich tasted off, black specks in my frozen lemonade). The manager (who didn't even apologize or try to make it right) informed us that this is a normal $6 half salad and if I were to return and order it again I would get the same exact thing. 😡😡😡😡

Every single time I come order Panera the side item (I usually choose baguette) is NEVER once included in my order. I made a complaint online and never received any response. This morning thought I'd try it out again. Ordered 3 soups and did not receive a single baguette. Such a disappointment and doesn't seem like it should be that hard to remember an item that's supposed to come with a majority of the items you can order from your menu. Overpriced to always have something forgotten.

My granddaughter and I went to the Panera in Greece NY for her birthday supper. The service was great but we were shocked, the place was a MESS straw papers on the floor, and food particles., It was at 7:22 and the restaurant was empty. We have frequently gone to this Panera and usually cannot find a seat. My grandchildren usually give us gift cards, but we will tell them not to. We were very disappointed

I've ordered a chicken panini sandwich twice in the past year at Panera Bread and have had food poisoning both times. I don't think the chicken was cooked to a high enough temperature. Won't ever order anything with chicken in it ever again at Panera.

This is what mine looked like today. Also, no avocado. My office orders at least once a week and one or more out three orders is ALWAYS wrong. Last week my order didn't have egg or avocado. But to put such poor quality of food for people to eat - that's just gross. And these salads are not cheap!!!

I have been looking forward to bread dipped in mac n cheese all day, and I get this - chips. Not what I ordered and super bummed

Mystery greens. Look closely at the greens I've placed on the plate. Hidden underneath the rest.

When are vegan options will start? It's says a V on tomato soup but it made with milk?

What is the name of the salad pictured, it looks fabulous ❤️

Order#144

Not as good as the Asian Sesame Chicken Salad. And I don't like what supposedly took it's place. Wish u would bring it back.

Panera Bread please stop doing this to me.. It's torture! I have been wanting to try the Southwest Chile Lime Ranch salad and haven't been able to get there yet! 🥗 😭 🍋

Ummm, not at all!! Looks dry, and unappetizing. Who knows, maybe in person it looks much better - but in the pic, naaaa, not at all.

It's a FULL salad in their OLD bowls. Currently, the bowls are white. The NEW bowls allow room for the guest to ENJOY the salad without all the DELICIOUSNESS spilling over.

+ View previous comments

PHOTOS

Wake up and smell the fresh baked bagels.
How tasty does this bite look?
#paneradate with a cherry on top
Colors never looked so tasty. #fiftyshadesofgreen
Who wore it best?
Who needs gloves when there’s tomato soup?
What do you call your sweetheart? Pumpkin, sugar, honey?
Who needs a spoon when you have bread?
When in doubt, follow the three ‘S’s. Soup, Salad and Sweet.
Hat, scarf, gloves ...breakfast power sandwich.
Chicken shouldn't need a DNA test to prove it's chicken.
Alfresco breakfast isn’t just a summer thing.
Sometimes it’s hard to wait for your soup to cool down.
Who says you can’t make friends with salad?
#snowday = #soupday
This is how we roll.
Precious cargo.
No table, no dish, no problem.
100% of our food is 100% clean. Right down to the last crumb.
The only problem with cinnamon rolls is you can’t eat them with gloves on.
We just want this delicious sandwich, please. And some snow. And a fireplace. Thanks.

EVENTS

No upcoming events

PANERA BREAD

At Panera, we have always sought to challenge the status quo. Ten years ago, we set a new standard by offering chicken raised without antibiotics. We now enforce that same standard with our roasted turkey, ham, breakfast sausage and bacon. Five years ago, we voluntarily posted calories on our menus because we believe transparency is a consumer’s right. And just last month, we became the first national restaurant brand to publish a list of artificial ingredients we will be removing from our menu by the end of 2016. Our food will have no artificial colors, preservatives, sweeteners or flavors. None whatsoever.  Please find our contact information and a map of our location to the right. We hope you enjoy Downtown Highland Park as much as we do!

CONTACT INFO

PANERA BREAD


ADDRESS

1853 SECOND ST
HIGHLAND PARK IL 60035

LATEST NEWS

Panera Bread updated their cover photo.
Panera Bread

Posted: September 14th, 11:33 am

... See MoreSee Less

 

Comment on Facebook

Update. it was a "Cosi" I was just basically sexually assalted by a worker at the 31th street and park location new York city. She came into the bathroom right behind me and touched my back and started raising her voice telling me I couldn't use the bathroom. She was inside the bathroom with me at this point and I was completely off guard and almost urnating on myself......management took my complaint but I feel so violated.

Just left Panera at 6307 York rd, Baltimore, Md. Told the manager about multiple roaches crawling in our eating area. She looked and walked away did not close off the area or do anything to rid the customers of the roaches.

We had a chicken salad croissant in Pace,FL and it had maybe 2 tablespoons of chicken salad on it. Very disappointed.

The Panera Bread location in Blacklick Ohio has the absolute worst customer service. The girls at the counter have the worst attitudes. I had a problem at this location yesterday decided to try again today, same nasty attitudes today. I dont care how close and convenient this location is, I will never patronize this location again. Where do you get these people from?

we just went to the new hazleton pa panera, the soup and salad was ok.. hoagie had only 2 thin slices of cold cuts, peanut butter and jelly sandwich had no jelly in it, you just lost alot of customers in our family

my family and I have frequented Panera since it first opened (Colerain Avenue Cincinnati Ohio) everything was still over-the-top ... However, the last couple times we visited ... unfortunately Big disappontments... The French Onion Soup was a paltry, watered down broth / the cheese on top ... literally non-existent ... ?? and our salads left something to be desired - okay - we just thought of it as a 'bad day' Back two weeks later - Broccoli - Cheese soup and a salad - the soup was 'okay' the salad again ... dressing was sparse and not tasty and my request for no nuts etc. was not honored - I picked thru it ... we will try again - however, as that old saying goes ....................................THE THIRD TIME IS THE CHARM .......

My daughter has been trying to call corporate to re-write a messed up salary check non-stop and cannot get anyone to answer her or call her back. She was giving a name/number and has called at least 50 times.

Missing the BBQ chicken salad—any chance we can get that back?

How does panera get away with serving such!!!!

your website wont let me sign up with a rewards card

Can U post your menu ?

Hey Panera, why do your baguettes not taste like they used to? Is it because you were trying to cheat by pushing everyone to start eating your "dinner rolls"? And when that didn't work you just went ahead and switched the baguette recipe to be a not naturally leavened bread, so that you wouldn't have to hire people that know what baking is? Your marketing is great, but we see through it. Your bread has gone down hill, you have portion control to the point we all feel we're being ripped off, and surviving off the fact that you're a healthier alternative to standard fast food. That'll last for a while, but to be frank your food is getting worse and worse and you will lose enough customers that you drive your business into the ground. Time to fire the Harvard types that are ruining your business. But I digress, because I'll just be written off. Good luck.

Thanks a lot Panera, for getting rid of every dairy free soup again. Now I have no reason to come here for months. I'm so angry that I wasted my gas to drive here.

Went to our Panera in Orland Park, Il today and was told we can no longer get our eggs done hard for the breakfast sandwiches. We've been getting these for years and now they tell me it's either scrambled or runny. No thanks. I'll go elsewhere.

Dear Panera, My mother is not pleased with your rewards program. She used to visit you guys all the time, but she feels shafted ( #shaftedbypanera )because she has never received a month of bagels. My dad on the other hand has received it twice - and she's the bigger fan of you guys! Is there anyway to ensure that my mother gets her months worth of bagels? She would really, really appreciate it! Thanks! -a concerned daughter

I just had the WORST experience at the Summit Location Panera in Richmond VA. I go to this location all the time. Have meetings and always suggest this location to meet a friend for food/drink. The manager just walked up to me and started out the conversation by saying, "I don't mean to be a jerk" But I can't allow outside food in Panera. First, when you start a conversation with I don't mean to be a jerk then I would step back and review what you are about to say. He then went on to say if I was a parent with kids then I could bring food in for them. I brought a large drink while there and had a small salad from home I was munching on while I was working on my computer. The lady beside, who he was talking to for a while, had no shoes on and her feet up on a chair, no problem there but me eating a small salad with my Panera drink is causing this guy to have a terrible day. While he was reprimending me and saying, "I just can't allow this" I Iooked over at the coffee bar and saw a child drinking out of the milk container used for the coffee. I packed up my stuff and left. Avoid this location: 10301 West Broad Street Glen Allen VA 23060

I ordered a Peach Blueberry smoothie in Burlington, NC, Cafe 4989, I specifically asked the drive thru associate not to include almond milk because I have a severe nut allergy. I drive off, take a sip, and my tongue starts to tingle. I returned to Panera, asked one of the cashiers to check if my smoothie was made with almond milk, and to my horror it was. The cashier immediately took my smoothie and made a new one, almond milk free. The manger came out, handed me the smoothie, and stated "Here you go". No sense of remorse or concern of how bad this situation could have ended for me and Panera Bread. I did have my Epi-Pen on me, and thankfully didn't have to use it. Panera Bread has failed to create policies and require training for both associates and management when it comes to customers with food allergies. I needed to share this in hopes that Panera Bread makes changes immediately and to warn all customers with food allergies that Panera Bread has dropped the ball. There is no room for error when it comes to someones life.

I have a strawberry smoothie almost everyday 2 $4.59 each. Yes, I have a smoothie on my back. I'm addicted! It really upsets me, when I watch as the staff in Perrysburg, Ohio makes a $4.59 smoothie and puts it into a plastic cup with a flat lid and then pours the rest out! I cringe as I watch staff rinse out the blender and the wonderful and delicious ingredients wash down the drain. why don't they used the domed lids they have used on occassion? I am a daily customer except when I am in on my death bed. Anyone else have a problem with Panera and the "Case Of The Missing Domed LIDS"? I want my enite $4.59 worth of strawberry smoothie!

If you really care about your customers, you will require every transaction to include a question to the customer asking about membership in your rewards program. It is frustrating to forget. It would be nice to mention av available rewards. I just don't go very often anymore because of that.

My wife brought hope some of your turkey chili, boy I was really ready to dig in but that's where things came to a crashing halt. Why did you add garbanzo beans, corn and carrots in this watery mix of a chili? Big, Big disappointment , this is not "chili" as I know it. More like a turkey pot pie without the pie! Definitely not a repeat order on this!

Bring back your whole grain baguette and replace the hard dry multi grain rolls you currently use!!!!

Loved Panera till today. Changed to no sweet tea, syrup where you can make your tea as SWEET as you want. No thank you. I want 1/2 & 1/2 tea. The manager at the valley view location in Roanoke, Va said all Panera are like this now. Your sweet was not diabetic sweet it was perfect. This is the south we like sweet tea not syrup!!!!

Dearest Panera Bread, please come to LaGrange, Ga and avenge us from the mediocrity that is Subway and Firehouse Subs with your delicious Mac n Chez and Turkey, Apple, Cheddar sandwiches! Only your Broccoli Cheddar soup and fresh made breads can save us! Sincerely, a concerned citizen!

My mom & I went to the Fairview Hts. IL location today. The young lady in the drive Thursday around 4pm today was unhelpful & kind of rude. I am very surprised because I normally receive excellent service from this location.

I just left the Eden Prairie Panera 25 miinutes ago and for the 2nd time they were out of almost all of their bagels before 9:00am. I now don’t have bagels For my team to have this morning.

+ View previous comments

Wake up and smell the fresh baked bagels.

 

Comment on Facebook

I am so annoyed! My order while, technically correct, was wrong from what actually came out of my mouth! I'm a dog walker and have short periods of time to get food and I am addicted to a WHOLE turkey sandwich. Well I got 1/2 sandwich. Great. Totally disappointed.

When Rapid Pick Up fails....and it’s my own fault for not checking! I just paid $10 for the Asian Chicken Salad. The box is 1/4 filled and doesn’t look like an Asian Chicken Salad to me.

I had a terrible experience at the Panera in Wethersfield, CT yesterday. I bought a bagel pack (dozen bagels and 2 cream cheeses). I ordered a variety of bagels (plain, sesame, everything, raisin, ciinamon and whole wheat) . I asked for a plain cream cheese and a veggie cream cheese. I was told they no longer had plain cream cheese, so I ordered onion and chive. I should have looked in the bag but was on my way to a meeting so this is partly my fault. When I got to the meeting a starting seeting up I see the order is completely wrong. None were slice, it was full of sweet bagels (raisin, cinnamon, choc chip, fench toast and blueberry) and had had 2 tubs of onion chive cream cheese. They also didn;t give me any knives or napkins. I was livid and couldn't go back as the meeting was going to begin in 10 minutes. Thankfully other people brought food from other places that were competant enough to incude knives and napkins. Everyone asked why I didn't have them slice and why sweet bagels and onion and chive cream cheese (a geat combination). I called the store and asked to speak to the manager. He said he was so sorry and I said yes so am I. I said there are 34 people at this meeting that know how Panera screwed up. Lots of the other people at the meeting had Panera horro stories too. The manager asked if he could buy the bagels for our next meeting. He asked for my e-mail and said he would send me a coupon. That was yesterday arounf 9 and still no coupon. Another time I ordered a sandwich and asked for no tomatoe as I am allergic. Got back to the office and of course there was a tomato. Called and the mager said they would send me a couponfor a free sandwich. I never got it.

there food is not that fresh especially the fruit is nasty I told the waiter and the manager was rude in San Clemente never going

I have two questions. 1) how often do you provide coupon codes, because I check daily on some coupon websites and either the codes aren't there or they're expired. 2) I have a MyPanera account, but I haven't received any emails about offers even though I have my account set to send me notifications.

Hello, I am trying to reach your Park Ridge, IL location and the phone rings until I get a busy signal. I don't see anywhere on your webpage that I can reach out to customer service. I could use your help. Thank you

Okay, I don't know what is up with the Panera on Apopka Vineland in Orlando, Fl but they never ever give chips as your side when you order them. Their bread is always stale as if it is days old. Even dining in, I have to be like "Could I have chips instead?" as they hand me the plate. It's as if the chips come out of their pay. They should look at the order receipt in detail and not rush things around. Unfortunately, this is the nearest Panera for me but I'll definitely start looking elsewhere.

the restaurant on hurst tx on preciline and harwood st they have a bad customer service all the time on the drivethru and looks not clean either and if you try the speak to the manager they just say the managers not takes any cuestions from the customers hellowwww we pay for the food its not free okey post to be nice the employes and mangers too😷

Cinnamon Crunch Bagel is my favorite. Use ro lovw the Hazelnut Cream Cheese. Our local Panera said they got rid of it:(

Bring back the hazelnut cream cheese!!!! Used to buy bagels all the time, but not since they got rid of hazelnut cream cheese. Never buy them now.😠

This looks like the Cinnamon Crunch bagel. Because I'm a good customer ;-) and have a Panera card, I occasionally get a free bagel month. Since Panera doesn't have pumpernickel, I choose this one. Love it!!

I don’t make it to Panera often because there isn’t one near me, but when I do I stock up on french toast bagels and hazelnut cream cheese. I was so disappointed when I went in today and found out it is discontinued. I got no bagels because I can’t imagine putting anything else on the french toast bagel except my favorite hazelnut cream cheese 😢 I hope it’s coming back... pretty please...❤️

Just don't ask for cream cheese ON the bagel. So stupid! I really don't like putting an everything bagel together in the car. It makes such a mess.

Love the asiago and cinnamon crunch bagels! We always get them bread sliced thin, so that you get the cheese or cinnamon on each piece, not just the top! Wish you would bring back the Passion Fruit bagel! It was on menu for several years, then disappeared about 5 years ago. It was amazing!

Not many "freebies" these days...had plenty when they opened but things have changed. Also, tables needed to be cleaned between customers & the ladies room had an unpleasant odor. Music was conservative, relaxing & a blessing but that to has changed.

Now they ask for a tip at the register. Stop begging. I love Panera food and the place but come on. You don't bring me food, drink or clean the tables very well or often. I was disturbed when asked if I wanted to tip them when all they did was take my order. Please stop asking for tips if the employees don't even socialize with the customers post cashier.

I've been going to Panera bread for years mostly on Friday mornings and Monday mornings for bagels, Cream cheese and coffee. All of the bagels have Gluton In the Bagel. Since Panera bread is one of the healthier restaurants why are they not keeping up with making a gluten-free Bagel. Gluten obstructs the absorption of healthier and concentrated sugars needed to reach and feed all muscles, bones, tendons and organs. The smaller, easy to digest starch protein sugar, as is found wheat, rye and barley immediately create fat cells and regardless how much nutritional food is consumed, there is always a feeling of starvation and the urge to eat sugar for energy shortly thereafter. To make matters worse, these tiny particles of sugar which manage to penetrate the wall of water insoluble gluten are then contaminated, coating and blocking the arteries with cholesterol etc. Gluten can also cause blood clots, and leave glue-deposits in the small capillaries throughout the entire body. Possible side effects include, cataracts, glaucoma, sleep apnea, lung illness requiring oxygen supplementation Alzheimer’s Disease, Autism, intestinal, prostrate and other cancers, headaches, neurosis, arthritis, mental illness and on and on. The lack of a fresh blood supply to our glue-coated capillaries the potential risk of ill health and imminent death. When gluten coats the large intestine it acts like fly paper. This creates a sticky surface which causes waste material (that we are attempting to excrete) to cling to the walls of the intestine and builds up over the years. This creates the potential for irritable bowel syndrome, intestinal dysfunction and colon cancer. Gluten is not good for your Panera employees or me. You can use these products instead of glue...Arrowroot, buckwheat, corn/maize, potato flour, rice, rice bran, rice flour, sago, tapioca, soya, soya bran, soya flour etc.

Great bagel but common sense says don't put your dark roast in the container that just had hazelnut. Real quick way to ruin a breakfast. #blackcoffee #flavouredcoffeejustasbadasflavouredbeer

I agree that Panera has gotten more expensive and the quality of their food has declined.Service is also terrible at the one in Wethersfield CT. I do go to Panera in other parts of CT and the service isn't as bad.

This is crazy. I literally finished eating half of one of these (I never get bagels) and I see this. Are you watching me in my house? :-)

Panera Bread, 7049 Hwy 6, Houston, TX 77095 I placed my order and the cashier Araceli told me that they would call my name. So I stood near the high chairs so I would be able to hear them. While I was waiting 2 little girls had been waiting for their treat. No one assisted them. I went over and asked them what they wanted and got Araceli attention since she was in that area assisting someone else. I asked her again if they were going to call my name or were they going to place it on the rapid pick up? She no they will call your name. A gentleman went and asked the Janet the manager about his to go order. Since the people she knew in line she got their food and did not charge them while we are still standing and waiting for our food. Never did she Janet asked what we were waiting for or how could she assist us. I decided to go over to the rapid pick up and their was my food. No apologize or anything. Very disorganized and not very friendly.

I look forward to dining at Panera while shopping. Returned the Pumpkin Bagel because it was full of the overpowering flavor of the added raisins. Tried the French Toast Bagel, expecting an eggy- buttery-maple syrup flavor, but the dominant favor was raisin...again. Wish they would change the recipes.

I don't usually eat bagels. I love the quinoa oatmeal, and salads and unending coffee and ...). But last month I had 27 bagels - almost one every day. LOL - the price was right! Thanks for the fun Panera.

Love your bagels but wish you would bring back the Tomato, basil and mozzarella panini. That was the best sandwich I ever had at Panera.

The food is not that good, employees are rude and don't abide to health regulations at one of the Westminster, Co locations. I will never eat there again. NEWK'S, is the best fast casual restaurant with table service. Unlike Panera, where you have to pick up ur food and bus your own table.

+ View previous comments

How tasty does this bite look?

 

Comment on Facebook

For spending $30 I would expect properly cooked food and serving my meal to the right person! This is absolutely ridiculous! Train your employees on proper food preparation and how to serve!!!

So disappointed. I went to Panera, ordered a green goddess Cobb salad with chicken, to go. Not only was there no romain, there was hardly any arugula and radicchio...a few pieces of each. There was mostly what I think was kale. The icing on the cake is that there is absolutely NOT one piece of chicken in the salad! This salad was not as advertised. I usually love Panera and I always look forward to having a delicious sandwich, soup, or salad. However, this definitely did not live up to your standards, in fact, it was a complete failure. Thank you for your time.

Thanks Panera! Glad I drove 30 minutes round trip to get a disgusting soup! All I wanted was creamy tomato!!!!!

Better than this one and I LOVED this salad!

Ordered my favorite chicken apple Fiji salad today, specified no nuts, that yes I am a severe nut allergy. Normally I have no issues. Confirmed when I got my bag that it was nut free- drove cross town and sat down to lunch to find the bottom of the container and my bag scattered with pecans. Such a waste of my money. I understand every place you eat has risks and mistakes happen. Panera used to be my one safe location that I knew would take me seriously, apparently not anymore.

Looks like it was prepared with more care than my sandwich. Wtf.

This is what is actually looks like! I ordered a full and got no lettuce with it barely the same as a half and on top of it I've got old avocado ! Not impressed at all

At least they put chicken in it. Just returned home for the second time in a month to a scant salad of lettuce and 4 croutons! Geez!

Wow, if only their salads really looked like that! My avocado was brown and mushy. I will not be returning to Panera...EVER! Overpriced rotten food!

Yesterday I went to 26 The Promenade Edgewater branch. I ate a Southwest Chile Lime Ranch Salad and a while later I began to feel stomach pain. I suppose that some of the ingredients were not fresh. I suggest for you to be more rigorous in the handling of the food.

I'm so disappointed in Panera this year. I was counting down the days until Autumn Squash Soup came out, like I have for several years now. I had found it in Target but it didn't taste right. I was hoping that was just a bad batch. Fast forward to yesterday...I realize it had come back! I am incredibly excited that it's here and take my whole family. I order a huge bowl and sat in fervent anticipation. It arrived in a much smaller portion but I wasn't going to let that get me down... But the taste sure did. It was just as awful as the batch from Target. You guys changed your recipe. Why change a wonderful thing? I can't imagine taking out preservatives ruined this amazing soup, so what did? You broke my heart, Panera. I'm telling my Daddy. And he doesn't like it when I get my heart broken.

This is what you get for a $6 half salad. I got a refund on my entire order since everything was wrong (this salad, barely any chicken on one sandwich, tuna on the other sandwich tasted off, black specks in my frozen lemonade). The manager (who didn't even apologize or try to make it right) informed us that this is a normal $6 half salad and if I were to return and order it again I would get the same exact thing. 😡😡😡😡

Every single time I come order Panera the side item (I usually choose baguette) is NEVER once included in my order. I made a complaint online and never received any response. This morning thought I'd try it out again. Ordered 3 soups and did not receive a single baguette. Such a disappointment and doesn't seem like it should be that hard to remember an item that's supposed to come with a majority of the items you can order from your menu. Overpriced to always have something forgotten.

My granddaughter and I went to the Panera in Greece NY for her birthday supper. The service was great but we were shocked, the place was a MESS straw papers on the floor, and food particles., It was at 7:22 and the restaurant was empty. We have frequently gone to this Panera and usually cannot find a seat. My grandchildren usually give us gift cards, but we will tell them not to. We were very disappointed

I've ordered a chicken panini sandwich twice in the past year at Panera Bread and have had food poisoning both times. I don't think the chicken was cooked to a high enough temperature. Won't ever order anything with chicken in it ever again at Panera.

This is what mine looked like today. Also, no avocado. My office orders at least once a week and one or more out three orders is ALWAYS wrong. Last week my order didn't have egg or avocado. But to put such poor quality of food for people to eat - that's just gross. And these salads are not cheap!!!

I have been looking forward to bread dipped in mac n cheese all day, and I get this - chips. Not what I ordered and super bummed

Mystery greens. Look closely at the greens I've placed on the plate. Hidden underneath the rest.

When are vegan options will start? It's says a V on tomato soup but it made with milk?

What is the name of the salad pictured, it looks fabulous ❤️

Order#144

Not as good as the Asian Sesame Chicken Salad. And I don't like what supposedly took it's place. Wish u would bring it back.

Panera Bread please stop doing this to me.. It's torture! I have been wanting to try the Southwest Chile Lime Ranch salad and haven't been able to get there yet! 🥗 😭 🍋

Ummm, not at all!! Looks dry, and unappetizing. Who knows, maybe in person it looks much better - but in the pic, naaaa, not at all.

It's a FULL salad in their OLD bowls. Currently, the bowls are white. The NEW bowls allow room for the guest to ENJOY the salad without all the DELICIOUSNESS spilling over.

+ View previous comments

PHOTOS

Wake up and smell the fresh baked bagels.
How tasty does this bite look?
#paneradate with a cherry on top
Colors never looked so tasty. #fiftyshadesofgreen
Who wore it best?
Who needs gloves when there’s tomato soup?
What do you call your sweetheart? Pumpkin, sugar, honey?
Who needs a spoon when you have bread?
When in doubt, follow the three ‘S’s. Soup, Salad and Sweet.
Hat, scarf, gloves ...breakfast power sandwich.
Chicken shouldn't need a DNA test to prove it's chicken.
Alfresco breakfast isn’t just a summer thing.
Sometimes it’s hard to wait for your soup to cool down.
Who says you can’t make friends with salad?
#snowday = #soupday
This is how we roll.
Precious cargo.
No table, no dish, no problem.
100% of our food is 100% clean. Right down to the last crumb.
The only problem with cinnamon rolls is you can’t eat them with gloves on.
We just want this delicious sandwich, please. And some snow. And a fireplace. Thanks.

EVENTS

No upcoming events