PANERA BREAD

At Panera, we have always sought to challenge the status quo. Ten years ago, we set a new standard by offering chicken raised without antibiotics. We now enforce that same standard with our roasted turkey, ham, breakfast sausage and bacon. Five years ago, we voluntarily posted calories on our menus because we believe transparency is a consumer’s right. And just last month, we became the first national restaurant brand to publish a list of artificial ingredients we will be removing from our menu by the end of 2016. Our food will have no artificial colors, preservatives, sweeteners or flavors. None whatsoever.  Please find our contact information and a map of our location to the right. We hope you enjoy Downtown Highland Park as much as we do!

LATEST NEWS

Panera Bread updated their cover photo.
Panera Bread

Posted: April 19th, 7:59 am

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Comment on Facebook

Will not ever go to a Panera again my chicken chipotle avocado melt was so nasty 🤢 had tasted like can chicken which only had a very small amount of it and my avocado was black like why would this nasty sandwich be $7 besides it’s so small it’s nasty 🤢. I really feel like u should get me money back

I am really regretting getting a salad at Panera yesterday after reading about a possible connection between Panera and the recent romaine lettuce e coli outbreak. When will you address this in your newsroom or here?

Is that romaine on the sandwich? Pandemic level e coli outbreak, and your PR response is radio silence. Looking forward to your Chapter 11.

I like Perera Bread too - will avoid romaine lettuce tho.

Panera Bread, When is the strawberry poppyseed chicken salad going to be back on the menu??

One of my favorite places to eat! So good and so healthy!

ugh. one of the reasons I dislike getting to go orders, I only get half he serving I would when I’m in the store - at least that’s what it feels like. this is a lentil quinoa bowl, I got half a bowl’s worth, IF that. it’s just disappointing. 😐

My hangout in the morning. Great Coffee

Was disappointed in my experience today my sandwich was half the size it usually is. When I complained was told SORRY

Just visited Little Rock location #2856 and had a terrible experience. Filthy bathrooms, rude, slow service. Ordered a bagel to go, no one else in line and it took 10 minutes to receive! Also, employee scratching her head/hair just prior to getting food🤢 Disgusting!!

I wanted to send an email in but the website doesn’t give me that option. I wanted to mention how disappointed I was in the chocolate chip cookies. I stopped in the Abingdon, MD location Friday the 20th in the morning. I picked up 4 of these and they were so hard. I couldn’t finish mine and I gave 3 to coworkers they didn’t say anything about theirs but I’m sure it was hard too. They definitely didn’t give me the fresh ones that were out on display.

Took four hours and several phone calls before we got our food which was wrong . Then we were promised it would be free and then they charges the card. Promised pastries that we never got. Never again!

Enjoy the green goddess salad house made dressing real Greek yogurt made everyday.

Oh look! A half-filled cup of soup for $10! Solid choice for a cover photo.

Had the Broccoli cheddar soup today yumo

Yes, good morning.... Awesome inspiration, creative thanks!

Thanks for the photo. Reminds me I have Panera soup in the fridge. Lunch will be yummy, today! :)

I totally agree...the hazelnut!!!!!! Love it

Love the broccoli cheese soup.

Come to the Big Island of Hawaii. Panera would do great here.

I bet I know who worked there .

Good broccoli cheese soup!

I love Panera bread

Your black bean soup is so good !

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Panera Bread updated their cover photo.
Panera Bread

Posted: April 16th, 1:29 pm

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Comment on Facebook

Hey Panera... thanks for changing to “scrambled” eggs instead of your poached and fully cooked eggs. I LOVE it when I watch workers pour my “fresh” eggs out of a milk carton. Gross.

They were great...until they changed to over easy eggs, which drip all over when you try to eat the sandwich. For the record, I love over easy eggs...when I eat them with a fork. #menuredesignfail

Hate that they took away the breakfast sandwiches that don't have runny yolk mess...used to get their egg and cheese ciabatta sandwiches multiple days a week for on the go eat with no mess breakfasts for work and kids' activities. Not everyone has time to sit down with knife and fork to eat this messy new version. Panera is no longer our go to breakfast place!

LOOKS NICE but what do you really get besides good bread? I am a 68 yr. old Grandma who worked hard all day at a cancer support center, then picked up my 7 yr. old grandson and took him to his Karate lesson, and then took him home. Now time for me - dinner - where? Ah, hot soup and 1/2 sandwich at Panera! To go! I ordered Frontega chicken. I’ve had it before but never like this! I have celiacs disease so I removed the bread. I didn’t expect that a tablespoon of shredded chicken would constitute a half sandwich! The receipt said: “Accuracy matters. If your order is not right, please let a manager know.” I called and told the manager what I received. She said: “That’s strange” (in a doubtful voice) and “well, can you come back and we can replace the sandwich?” This Grandma just made it home on a cold winters day - I was not going out into the cold for a HALF SANDWICH! I told her no. “Well, I SUPPOSE we could put you on our customer courtesy log and when you come in again, we can deduct the cost.” How generous! No thanks, Panera! For $9.09 I got soup and very little else. So very disappointed!

Yuck. Tried to get the new scrambled egg sandwich from Panera Bread... It was cold and congealed. Cheese not melted, not even near the egg. The bun was even burned on top. Really gross.

What is happening here? I've been a loyal customer for many, many years! And recently, everytime I come in, there's been changes to the food/menu. The tuna sandwich on honey wheat has been my "go to" and one of my favorites on the menu. However, ordered one today and it looked like this! Not the tuna I am used to getting. This "New" sandwhich has barely any tuna, pickled onion, cucumber and arugala? Yuck! Very disappointed....😔🤢 I love Panera, but I get the feeling I won't be a customer much longer....

I just went and purchased bagels and cream cheese, and was told you no longer carry your amazing whipped, flavored cream cheeses and the only thing I could get was this crap. WHY Panera, WHY? That was 80% of why I even bought you're bagels or shopped there. Otherwise, I'd just purchase the asiago cheese bagels and Philadelphia cream cheese at Costco. Please Panera, tell me I got the wrong information and this is just temporary. I posted this to my FB page to see if anyone else was getting this horrible news. You're cream cheese is one of the products that really made you special and made you stand out. I'm baffled by this. 😔

Just had brioche breakfast sandwich..totally not worth the 5 dollars I just paid for it. I was so disappointed. The sandwich looked nothing like the commercial. Very sad and disappointing.

Our Paneras are out of cream cheese. Why?

How do You serve customer with burnt bread

This is the quality at the Wentzville, MO location. I guess I'm lucky to even get egg my husband didn't even get an egg.

Hey, Panera Bread. Firstly, I’d like to say that I love your restaurants! Today though, My sister Caylee Rapp and I just had an unfortunate experience at your Tacoma Mall (Tacoma, WA). We both ordered bowls of different soups. Upon receiving our food, we both noticed that we had both received bowls of soup that were very lacking in portion. Both were at least 1/3 less than the usual portions. My sister ordered the low fat chicken noodle, and hers was mainly broth. She had a few broken noodles at the bottom, and a couple carrots. Upon asking your staff about the portions, and asking for them to fill it to where it should be, they rudely replied that it was the correct portion, and they wouldn’t do anything to help. After walking away, I could hear the two women talking behind the counter and laughing about the situation. I’m never the one to complain in public forums, but I felt very mistreated, and this was an extremely unusual experience for me at your restaurant. I would greatly appreciate your help with this unpleasant experience. Please contact me via messenger. Thank you.

Hello! Today I was ordering two sandwiches at the drive thru at Panera Apopka Vineland Orlando and my car would not start. Right there, at the drive thru booth...The employees came outside to help me, they tried everything and nothing worked. So I had to call AAA and I had to wait for a tow truck. I would like to thank everyone for being so helpful and understanding. They went above and beyond to help me and they even gave me my sandwiches for free...Thank you all so much and sorry for all your trouble!

Used to love Panera but since moving to Richmond VA I have been so disappointed with their quality. Don't know if it is just the stores here or a general trend. I ordered delivery today at work and it was over 10 mins late...not a big deal but I the terrible part came after the driver left and I opened my food. This was the Frontega chicken sandwich I received. This sandwich is $5.39! It was not big enough to be half...more of a little sandwich "wedge." I asked to add cucumbers and there were two tiny cucumber chunks. Luckily I had also ordered turkey chili, which was delicious, but all they had to do was heat that up so I guess they couldn't go wrong. Including delivery and top, I paid over $15 for this sandwich and a cup of chili.

So sad. Black avocado. Won't come back to this panera.

Was totally shocked with the price I just paid for lunch of a pick 2 soup and sandwich with regular tea today. Almost $13 for a small soup bowl and 1/2 sandwich is totally ridiculous. Panera Bread has consistently increased prices and now has become a luxury that I cannot afford!!

Is it true that you aren't bringing back cream cheese? An employee told a friend of mine that you aren't searching for a new vendor to replace the cream cheese & won't be selling it anymore.

Went to panera for lunch today. Ordered a half salad with extra dressing. I come home to find no dressing at all. Never again.

So disappointed in your company. I applied for a fundraiser for our school on January 4th and never heard back within the promised 10 business days. Then I called yesterday to find out why the lack of customer service and left a message and I have yet to hear back from your company. Our school will be utilizing local companies and other chain restaurants that actually take the time to give back to their community and take the time to respond like Chick-fil-A and Freddy's. Our school is known for bringing in quite a bit of money at these events but we will be taking that money elsewhere

I really do like the food at Panera bread. Not so much the price but the food is good. But my biggest pet peeve about Panera is the rewards program. It really burns me up to spend somewhere around $30 or more to turn around and get a measly one dollar off and espresso drink! This rewards program leaves a lot to be desired!

The new breakfast sandwiches are amazing. I get the over easy egg with bacon, and it's the bomb. I find it funny that so many people are complaining about the runny egg. Did you know that you can choose between over easy and scrambled? I bet if you ask nice enough, they would even be willing to do an over medium or over hard egg.

Panera please bring back your breakfast sandwiches. The new “design your own” are horrible...so bland. There’s no flavor. I realize I can choose to put one of the sauces on it but I don’t know what pairs well together...that’s what I love about you guys! You make fun, unique flavor combinations on your sandwiches...you have smart people on your team that make sure they taste good but now for breakfast there is nothing! Lunch is fantastic!...breakfast, bland. 😥

I absolutely love Panera! I have been a loyal customer for years. This morning I tried to order my favorite breakfast sandwich (Asiago bacon, egg and cheese) for rapid pick up. I couldn’t find it, on the online menu and it seemed like it had been replaced by a different bread : ( The employees, at my local Panera, in New Milford CT, had been making it special for me, for months at the drive thru and I didn’t even know it! Love those guys : ) I tried the new sandwich and it’s very bland. I can actually make those at home. So not worth it, especially for $5.00!!! I’m extremely disappointed. Please put it back on the menu.

Well, I'm done with Panera. I went in to check my loyalty program data. Fixed a phone number. Added a phone number. Still would not take my number this morning. I don't have this kind of time - this is the last extra time in my life I'm taking with this place. Plus, you made the breakfast sandwich, which was my go to, switch to a runny egg. I know there are people who like raw egg dripping down their sandwich (and their shirts), but there ought to be an option for the same kind of fully cooked fried egg (not scrambled) you used to have. My office only caters lunches for meetings from Panera. I'm going to start bringing my own. Done. Finis.

I should make clear - this is both my favorite breakfast place (I'm there most Saturdays, and at least three times every vacation week I have (and i have 7 weeks) and my very favorite breakfast sandwich from ANY food place, lol.

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Panera Bread updated their cover photo.
Panera Bread

Posted: January 5th, 2:30 pm

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Comment on Facebook

New breakfast sandwiches are gross. I never leave comments about stuff like this, but Panera used to have the BEST breakfast sandwiches. The scrambled eggs taste like dirty tub water, and nobody wants an over easy egg for a sandwich. There was green gunk on the bottom of my roll. Looked like maybe some kind of soup or something. Increasing prices with decreasing quality.

Ok so I ordered a Bacon Turkey Bravo. What is this? I ordered it to take home. I got this “sandwich” at the Panera in League City. Come on Panera........ maybe some quality control is in order.

I ordered a tuna sandwich to go. After I got home there were three giant purple onions that smelled so bad they got trashed. Then there was this runny tuna stuff on thin white bread that also got trashed. Panera's, what's wrong. I used to be a regular customer, but lately its gotten worse with orders and service inside your stores. Wasted more money at Panera's today.

Here is my “salad” I paid $3.99 for literally 1 leaf of lettuce. The dressing container is taller than the lettuce and you can see the bottom of the container. SUPER disappointed and it was to go so I didn’t see it until I was back at work.

Had the soba noodle Edamame broth bowl today. Soooo yummy and perfect on a frigid N.E. Ohio wintry day!! Even got another bowl to take home. Do people know it is gluten free noodle? So darn impressively healthy. I asked for a fork to twirl noodles on that big spoon

This was my sandwich at the Whitehall Commons Panera. Great, huh? I won't be eating there again.

I wonder why restaurants are unable to maintain standards. Used to never have an issue at Panera. My last "rapid delivery" order was 6-8 minutes late. I asked my husband to double check the "no onions" on my salad...which had onions...so he waited for them to remake. His "sandwich" was supposed to have the horseradish sauce on the side and no onions. The sauce was on it (he had radiation throat treatments and cant eat spicy food) so he couldn't eat it for that reason. Reason number two...I could hear the bread cracking as he took his first bite (after trying to wipe the horseradish sauce off). Couldn't eat the sandwich...but since it was mostly bread with a few small slivers of meat I guess he didn't miss out.

I always loved Panera, however, recently, I was at the Airport Rd Allentown Pa store for lunch, ordered the Pick 2, my tuna salad sandwich was all bread and very little tuna, my friend thought I just ordered bread, I returned it and they gave me a pre-measured plastic cup of tuna to add to my sandwich, plus, I had a mug of coffee that was full of coffee grounds, they made a fresh pot but I was very disappointed. The servings are definitely smaller, however, the prices are not.

Are there any plans to open a Panera in Downtown Dallas? I work there now and miss having a Panera nearby. It would be a great place for one! 150,000+ office workers, 10,000+ residents, and thousands of hotel rooms call Downtown Dallas home. Somewhere on Main St or Elm would be great!

panera bread has gone downhill since the new owners. we stopped in to buy 18 bagels assorted. they were not fresh, they were day old at least. the fresh ones were in the back. they use to throw out the bagels at night, no more, now they pawn them off on their customers, stopped in at 10:30 am to buy these bagels. guess the new owners are really squeezing the dollar

I don't see where I can send pm to

Every year I buy my assistants Panera gift cards for Christmas presents & I enjoy the bonus card deal for myself. This year I was surprised to see that the bonus was not offered. I mentioned this to an employee a few days ago & she informed me that the deal was offered this past December. I'm miffed, I spent $150.00. Now I'm going to scramble to find the receipt. I did use my Panera reward # & a credit card so I'll check those too.

A whole sandwich, or pick 2, with a small soda and .99 cent cookie is now the better part of 15 bucks. Love the food, but can't afford it.

The Cape Girardeau, MO Panera is a wonderful place. The employees make an effort to see that orders are correct. They’re great! The overall manager is probably responsible for making sure that employees have good attitudes and make the food correctly. He hires happy, fun, and hard working people, and leads by example. However, he can’t fix what corporate breaks. I loathe over easy eggs. I haven’t tried the scrambled because the brioche doesn’t look great. I can get a better egg sandwich at McDonlads for a lot less money. How hard can it be to cook the eggs either over easy or well done, depending on customer choice? Fortunately, Panera still has bagels that the employees toast to order, and the coffee is good.

I really do not like the change to the scrambled egg on the ciabatta bread. I don't like scrambled eggs, it was perfect the way it was before with the whole egg UNSCRAMBLED on the ciabatta with the cheddar cheese. The Scrambled egg doesn't even come close. Also if I want an unscrambled egg on the ciabatta bread I have to spend a dollar more. That's ridiculous, I am also not a fan of the rolls that the fried eggs come on. I have been eating the sandwich for about 10+ years and I am not happy with the way the egg sandwiches are now.

Got two cookies from Panera Bread today they were both hard as a rock don't get me wrong I like Panera Bread they do have really good food had a craving for a cookie bought two of them they were unsatisfactory

I just picked up the order I placed an order online at the Rosenberg, TX location. I paid $15 for a cup of soup (chicken and wild rice) that was cold and the only thing visible besides the broth were a few slivers of carrots. Do you grind up the chick and rice? Ugggh! The turkey and avocado sandwich had absolutely no taste! I will never go back to another Panera Bread!

UGH, Why did you change the Mediterranean veggie? I have enjoyed it for years and I had a free sandwich today so decided to get it but was told they had changed the dish. It is terrible! Too much hummus and I hate it as a flag bread. Don't mess with the originals!!!

Still enjoy the lunch menu options, but we were really disappointed when Panera redid the breakfast sandwiches. We don't like the new way of preparing the egg and the sandwiches choices they have. PLZ go back to your old breakfast menu!

So we went to Panera to grab a quick light breakfast on Friday morning. I ordered the four cheese souffle. There were two in the case when I ordered. Instead of going to get my souffle, the cashier stood there quizzing me about whether or not I was related to everyone she has ever met or heard of who shares my last name. By the time she gave that up (I knew none of them), the souffles had been taken out. She offered me a meat choice. (Hint Panera: on Fridays during Lent make more vegetarian ones than meat ones--veg ones were out, meat ones were all sitting at 10 a.m). I explained that I don't eat meat on lenten Fridays. She offered me an egg & cheese breakfast sandwich instead. I agreed. I got the absolute worst breakfast sandwich I've ever had to choke down in my life: slightly warmed (certainly not toasted) ciabatta bread, a clump of scrambled egg, and two pieces of bland cheese that were each about 2.5" x 1" and actually overlapping--so I got cheese in about three bites. We won't get a quick breakfast there again.

When you finish eating your cookie and realize there is a dried out bug in the bag! BARF! I swear I have the worst luck with Panera! I love the flavor but not the quality. Went to throw away the trash took a closer look and realized its a bug not a burnt piece of cookie!

Why are my rewards so lackluster? It used to be that every few rewards or so I got a free pick two or main dish. Now it's usually a dollar off a beverage or a dollar off a pick two. For the amount of money I spend on a meal each time (usually 10-12 bucks) you'd think I'd get something substantial every once in a while. Something to consider!

Hey Panera, I ordered a salad with cheese on the side... And guess what? Not only was there mold in my cheese, but what also appeared to be a maggot! I still have the pictures and wouldn't mind sharing.

Went to Panera Bread in Mooresville, NC for dinner and they were out of baguette bread at 7:12. How is that even possible at a bakery? They were also out of clam chowder soup and butter. Dinner was just not the same. #panerafail #verydisappointed #panerabread

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PHOTOS

The seasons may change but our love for hot soup won’t.
Pumpkin picking and apple pie baking...but first, coffee.
Wake up and smell the fresh baked bagels.
How tasty does this bite look?
#paneradate with a cherry on top
Colors never looked so tasty. #fiftyshadesofgreen
Who wore it best?
Who needs gloves when there’s tomato soup?
What do you call your sweetheart? Pumpkin, sugar, honey?
Who needs a spoon when you have bread?
When in doubt, follow the three ‘S’s. Soup, Salad and Sweet.
Hat, scarf, gloves ...breakfast power sandwich.
Chicken shouldn't need a DNA test to prove it's chicken.
Alfresco breakfast isn’t just a summer thing.
Sometimes it’s hard to wait for your soup to cool down.
Who says you can’t make friends with salad?
#snowday = #soupday
This is how we roll.

EVENTS

No upcoming events

PANERA BREAD

At Panera, we have always sought to challenge the status quo. Ten years ago, we set a new standard by offering chicken raised without antibiotics. We now enforce that same standard with our roasted turkey, ham, breakfast sausage and bacon. Five years ago, we voluntarily posted calories on our menus because we believe transparency is a consumer’s right. And just last month, we became the first national restaurant brand to publish a list of artificial ingredients we will be removing from our menu by the end of 2016. Our food will have no artificial colors, preservatives, sweeteners or flavors. None whatsoever.  Please find our contact information and a map of our location to the right. We hope you enjoy Downtown Highland Park as much as we do!

CONTACT INFO

PANERA BREAD


ADDRESS

1853 SECOND ST
HIGHLAND PARK IL 60035

LATEST NEWS

Panera Bread updated their cover photo.
Panera Bread

Posted: April 19th, 7:59 am

... See MoreSee Less

 

Comment on Facebook

Will not ever go to a Panera again my chicken chipotle avocado melt was so nasty 🤢 had tasted like can chicken which only had a very small amount of it and my avocado was black like why would this nasty sandwich be $7 besides it’s so small it’s nasty 🤢. I really feel like u should get me money back

I am really regretting getting a salad at Panera yesterday after reading about a possible connection between Panera and the recent romaine lettuce e coli outbreak. When will you address this in your newsroom or here?

Is that romaine on the sandwich? Pandemic level e coli outbreak, and your PR response is radio silence. Looking forward to your Chapter 11.

I like Perera Bread too - will avoid romaine lettuce tho.

Panera Bread, When is the strawberry poppyseed chicken salad going to be back on the menu??

One of my favorite places to eat! So good and so healthy!

ugh. one of the reasons I dislike getting to go orders, I only get half he serving I would when I’m in the store - at least that’s what it feels like. this is a lentil quinoa bowl, I got half a bowl’s worth, IF that. it’s just disappointing. 😐

My hangout in the morning. Great Coffee

Was disappointed in my experience today my sandwich was half the size it usually is. When I complained was told SORRY

Just visited Little Rock location #2856 and had a terrible experience. Filthy bathrooms, rude, slow service. Ordered a bagel to go, no one else in line and it took 10 minutes to receive! Also, employee scratching her head/hair just prior to getting food🤢 Disgusting!!

I wanted to send an email in but the website doesn’t give me that option. I wanted to mention how disappointed I was in the chocolate chip cookies. I stopped in the Abingdon, MD location Friday the 20th in the morning. I picked up 4 of these and they were so hard. I couldn’t finish mine and I gave 3 to coworkers they didn’t say anything about theirs but I’m sure it was hard too. They definitely didn’t give me the fresh ones that were out on display.

Took four hours and several phone calls before we got our food which was wrong . Then we were promised it would be free and then they charges the card. Promised pastries that we never got. Never again!

Enjoy the green goddess salad house made dressing real Greek yogurt made everyday.

Oh look! A half-filled cup of soup for $10! Solid choice for a cover photo.

Had the Broccoli cheddar soup today yumo

Yes, good morning.... Awesome inspiration, creative thanks!

Thanks for the photo. Reminds me I have Panera soup in the fridge. Lunch will be yummy, today! :)

I totally agree...the hazelnut!!!!!! Love it

Love the broccoli cheese soup.

Come to the Big Island of Hawaii. Panera would do great here.

I bet I know who worked there .

Good broccoli cheese soup!

I love Panera bread

Your black bean soup is so good !

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Panera Bread updated their cover photo.
Panera Bread

Posted: April 16th, 1:29 pm

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Comment on Facebook

Hey Panera... thanks for changing to “scrambled” eggs instead of your poached and fully cooked eggs. I LOVE it when I watch workers pour my “fresh” eggs out of a milk carton. Gross.

They were great...until they changed to over easy eggs, which drip all over when you try to eat the sandwich. For the record, I love over easy eggs...when I eat them with a fork. #menuredesignfail

Hate that they took away the breakfast sandwiches that don't have runny yolk mess...used to get their egg and cheese ciabatta sandwiches multiple days a week for on the go eat with no mess breakfasts for work and kids' activities. Not everyone has time to sit down with knife and fork to eat this messy new version. Panera is no longer our go to breakfast place!

LOOKS NICE but what do you really get besides good bread? I am a 68 yr. old Grandma who worked hard all day at a cancer support center, then picked up my 7 yr. old grandson and took him to his Karate lesson, and then took him home. Now time for me - dinner - where? Ah, hot soup and 1/2 sandwich at Panera! To go! I ordered Frontega chicken. I’ve had it before but never like this! I have celiacs disease so I removed the bread. I didn’t expect that a tablespoon of shredded chicken would constitute a half sandwich! The receipt said: “Accuracy matters. If your order is not right, please let a manager know.” I called and told the manager what I received. She said: “That’s strange” (in a doubtful voice) and “well, can you come back and we can replace the sandwich?” This Grandma just made it home on a cold winters day - I was not going out into the cold for a HALF SANDWICH! I told her no. “Well, I SUPPOSE we could put you on our customer courtesy log and when you come in again, we can deduct the cost.” How generous! No thanks, Panera! For $9.09 I got soup and very little else. So very disappointed!

Yuck. Tried to get the new scrambled egg sandwich from Panera Bread... It was cold and congealed. Cheese not melted, not even near the egg. The bun was even burned on top. Really gross.

What is happening here? I've been a loyal customer for many, many years! And recently, everytime I come in, there's been changes to the food/menu. The tuna sandwich on honey wheat has been my "go to" and one of my favorites on the menu. However, ordered one today and it looked like this! Not the tuna I am used to getting. This "New" sandwhich has barely any tuna, pickled onion, cucumber and arugala? Yuck! Very disappointed....😔🤢 I love Panera, but I get the feeling I won't be a customer much longer....

I just went and purchased bagels and cream cheese, and was told you no longer carry your amazing whipped, flavored cream cheeses and the only thing I could get was this crap. WHY Panera, WHY? That was 80% of why I even bought you're bagels or shopped there. Otherwise, I'd just purchase the asiago cheese bagels and Philadelphia cream cheese at Costco. Please Panera, tell me I got the wrong information and this is just temporary. I posted this to my FB page to see if anyone else was getting this horrible news. You're cream cheese is one of the products that really made you special and made you stand out. I'm baffled by this. 😔

Just had brioche breakfast sandwich..totally not worth the 5 dollars I just paid for it. I was so disappointed. The sandwich looked nothing like the commercial. Very sad and disappointing.

Our Paneras are out of cream cheese. Why?

How do You serve customer with burnt bread

This is the quality at the Wentzville, MO location. I guess I'm lucky to even get egg my husband didn't even get an egg.

Hey, Panera Bread. Firstly, I’d like to say that I love your restaurants! Today though, My sister Caylee Rapp and I just had an unfortunate experience at your Tacoma Mall (Tacoma, WA). We both ordered bowls of different soups. Upon receiving our food, we both noticed that we had both received bowls of soup that were very lacking in portion. Both were at least 1/3 less than the usual portions. My sister ordered the low fat chicken noodle, and hers was mainly broth. She had a few broken noodles at the bottom, and a couple carrots. Upon asking your staff about the portions, and asking for them to fill it to where it should be, they rudely replied that it was the correct portion, and they wouldn’t do anything to help. After walking away, I could hear the two women talking behind the counter and laughing about the situation. I’m never the one to complain in public forums, but I felt very mistreated, and this was an extremely unusual experience for me at your restaurant. I would greatly appreciate your help with this unpleasant experience. Please contact me via messenger. Thank you.

Hello! Today I was ordering two sandwiches at the drive thru at Panera Apopka Vineland Orlando and my car would not start. Right there, at the drive thru booth...The employees came outside to help me, they tried everything and nothing worked. So I had to call AAA and I had to wait for a tow truck. I would like to thank everyone for being so helpful and understanding. They went above and beyond to help me and they even gave me my sandwiches for free...Thank you all so much and sorry for all your trouble!

Used to love Panera but since moving to Richmond VA I have been so disappointed with their quality. Don't know if it is just the stores here or a general trend. I ordered delivery today at work and it was over 10 mins late...not a big deal but I the terrible part came after the driver left and I opened my food. This was the Frontega chicken sandwich I received. This sandwich is $5.39! It was not big enough to be half...more of a little sandwich "wedge." I asked to add cucumbers and there were two tiny cucumber chunks. Luckily I had also ordered turkey chili, which was delicious, but all they had to do was heat that up so I guess they couldn't go wrong. Including delivery and top, I paid over $15 for this sandwich and a cup of chili.

So sad. Black avocado. Won't come back to this panera.

Was totally shocked with the price I just paid for lunch of a pick 2 soup and sandwich with regular tea today. Almost $13 for a small soup bowl and 1/2 sandwich is totally ridiculous. Panera Bread has consistently increased prices and now has become a luxury that I cannot afford!!

Is it true that you aren't bringing back cream cheese? An employee told a friend of mine that you aren't searching for a new vendor to replace the cream cheese & won't be selling it anymore.

Went to panera for lunch today. Ordered a half salad with extra dressing. I come home to find no dressing at all. Never again.

So disappointed in your company. I applied for a fundraiser for our school on January 4th and never heard back within the promised 10 business days. Then I called yesterday to find out why the lack of customer service and left a message and I have yet to hear back from your company. Our school will be utilizing local companies and other chain restaurants that actually take the time to give back to their community and take the time to respond like Chick-fil-A and Freddy's. Our school is known for bringing in quite a bit of money at these events but we will be taking that money elsewhere

I really do like the food at Panera bread. Not so much the price but the food is good. But my biggest pet peeve about Panera is the rewards program. It really burns me up to spend somewhere around $30 or more to turn around and get a measly one dollar off and espresso drink! This rewards program leaves a lot to be desired!

The new breakfast sandwiches are amazing. I get the over easy egg with bacon, and it's the bomb. I find it funny that so many people are complaining about the runny egg. Did you know that you can choose between over easy and scrambled? I bet if you ask nice enough, they would even be willing to do an over medium or over hard egg.

Panera please bring back your breakfast sandwiches. The new “design your own” are horrible...so bland. There’s no flavor. I realize I can choose to put one of the sauces on it but I don’t know what pairs well together...that’s what I love about you guys! You make fun, unique flavor combinations on your sandwiches...you have smart people on your team that make sure they taste good but now for breakfast there is nothing! Lunch is fantastic!...breakfast, bland. 😥

I absolutely love Panera! I have been a loyal customer for years. This morning I tried to order my favorite breakfast sandwich (Asiago bacon, egg and cheese) for rapid pick up. I couldn’t find it, on the online menu and it seemed like it had been replaced by a different bread : ( The employees, at my local Panera, in New Milford CT, had been making it special for me, for months at the drive thru and I didn’t even know it! Love those guys : ) I tried the new sandwich and it’s very bland. I can actually make those at home. So not worth it, especially for $5.00!!! I’m extremely disappointed. Please put it back on the menu.

Well, I'm done with Panera. I went in to check my loyalty program data. Fixed a phone number. Added a phone number. Still would not take my number this morning. I don't have this kind of time - this is the last extra time in my life I'm taking with this place. Plus, you made the breakfast sandwich, which was my go to, switch to a runny egg. I know there are people who like raw egg dripping down their sandwich (and their shirts), but there ought to be an option for the same kind of fully cooked fried egg (not scrambled) you used to have. My office only caters lunches for meetings from Panera. I'm going to start bringing my own. Done. Finis.

I should make clear - this is both my favorite breakfast place (I'm there most Saturdays, and at least three times every vacation week I have (and i have 7 weeks) and my very favorite breakfast sandwich from ANY food place, lol.

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Panera Bread updated their cover photo.
Panera Bread

Posted: January 5th, 2:30 pm

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New breakfast sandwiches are gross. I never leave comments about stuff like this, but Panera used to have the BEST breakfast sandwiches. The scrambled eggs taste like dirty tub water, and nobody wants an over easy egg for a sandwich. There was green gunk on the bottom of my roll. Looked like maybe some kind of soup or something. Increasing prices with decreasing quality.

Ok so I ordered a Bacon Turkey Bravo. What is this? I ordered it to take home. I got this “sandwich” at the Panera in League City. Come on Panera........ maybe some quality control is in order.

I ordered a tuna sandwich to go. After I got home there were three giant purple onions that smelled so bad they got trashed. Then there was this runny tuna stuff on thin white bread that also got trashed. Panera's, what's wrong. I used to be a regular customer, but lately its gotten worse with orders and service inside your stores. Wasted more money at Panera's today.

Here is my “salad” I paid $3.99 for literally 1 leaf of lettuce. The dressing container is taller than the lettuce and you can see the bottom of the container. SUPER disappointed and it was to go so I didn’t see it until I was back at work.

Had the soba noodle Edamame broth bowl today. Soooo yummy and perfect on a frigid N.E. Ohio wintry day!! Even got another bowl to take home. Do people know it is gluten free noodle? So darn impressively healthy. I asked for a fork to twirl noodles on that big spoon

This was my sandwich at the Whitehall Commons Panera. Great, huh? I won't be eating there again.

I wonder why restaurants are unable to maintain standards. Used to never have an issue at Panera. My last "rapid delivery" order was 6-8 minutes late. I asked my husband to double check the "no onions" on my salad...which had onions...so he waited for them to remake. His "sandwich" was supposed to have the horseradish sauce on the side and no onions. The sauce was on it (he had radiation throat treatments and cant eat spicy food) so he couldn't eat it for that reason. Reason number two...I could hear the bread cracking as he took his first bite (after trying to wipe the horseradish sauce off). Couldn't eat the sandwich...but since it was mostly bread with a few small slivers of meat I guess he didn't miss out.

I always loved Panera, however, recently, I was at the Airport Rd Allentown Pa store for lunch, ordered the Pick 2, my tuna salad sandwich was all bread and very little tuna, my friend thought I just ordered bread, I returned it and they gave me a pre-measured plastic cup of tuna to add to my sandwich, plus, I had a mug of coffee that was full of coffee grounds, they made a fresh pot but I was very disappointed. The servings are definitely smaller, however, the prices are not.

Are there any plans to open a Panera in Downtown Dallas? I work there now and miss having a Panera nearby. It would be a great place for one! 150,000+ office workers, 10,000+ residents, and thousands of hotel rooms call Downtown Dallas home. Somewhere on Main St or Elm would be great!

panera bread has gone downhill since the new owners. we stopped in to buy 18 bagels assorted. they were not fresh, they were day old at least. the fresh ones were in the back. they use to throw out the bagels at night, no more, now they pawn them off on their customers, stopped in at 10:30 am to buy these bagels. guess the new owners are really squeezing the dollar

I don't see where I can send pm to

Every year I buy my assistants Panera gift cards for Christmas presents & I enjoy the bonus card deal for myself. This year I was surprised to see that the bonus was not offered. I mentioned this to an employee a few days ago & she informed me that the deal was offered this past December. I'm miffed, I spent $150.00. Now I'm going to scramble to find the receipt. I did use my Panera reward # & a credit card so I'll check those too.

A whole sandwich, or pick 2, with a small soda and .99 cent cookie is now the better part of 15 bucks. Love the food, but can't afford it.

The Cape Girardeau, MO Panera is a wonderful place. The employees make an effort to see that orders are correct. They’re great! The overall manager is probably responsible for making sure that employees have good attitudes and make the food correctly. He hires happy, fun, and hard working people, and leads by example. However, he can’t fix what corporate breaks. I loathe over easy eggs. I haven’t tried the scrambled because the brioche doesn’t look great. I can get a better egg sandwich at McDonlads for a lot less money. How hard can it be to cook the eggs either over easy or well done, depending on customer choice? Fortunately, Panera still has bagels that the employees toast to order, and the coffee is good.

I really do not like the change to the scrambled egg on the ciabatta bread. I don't like scrambled eggs, it was perfect the way it was before with the whole egg UNSCRAMBLED on the ciabatta with the cheddar cheese. The Scrambled egg doesn't even come close. Also if I want an unscrambled egg on the ciabatta bread I have to spend a dollar more. That's ridiculous, I am also not a fan of the rolls that the fried eggs come on. I have been eating the sandwich for about 10+ years and I am not happy with the way the egg sandwiches are now.

Got two cookies from Panera Bread today they were both hard as a rock don't get me wrong I like Panera Bread they do have really good food had a craving for a cookie bought two of them they were unsatisfactory

I just picked up the order I placed an order online at the Rosenberg, TX location. I paid $15 for a cup of soup (chicken and wild rice) that was cold and the only thing visible besides the broth were a few slivers of carrots. Do you grind up the chick and rice? Ugggh! The turkey and avocado sandwich had absolutely no taste! I will never go back to another Panera Bread!

UGH, Why did you change the Mediterranean veggie? I have enjoyed it for years and I had a free sandwich today so decided to get it but was told they had changed the dish. It is terrible! Too much hummus and I hate it as a flag bread. Don't mess with the originals!!!

Still enjoy the lunch menu options, but we were really disappointed when Panera redid the breakfast sandwiches. We don't like the new way of preparing the egg and the sandwiches choices they have. PLZ go back to your old breakfast menu!

So we went to Panera to grab a quick light breakfast on Friday morning. I ordered the four cheese souffle. There were two in the case when I ordered. Instead of going to get my souffle, the cashier stood there quizzing me about whether or not I was related to everyone she has ever met or heard of who shares my last name. By the time she gave that up (I knew none of them), the souffles had been taken out. She offered me a meat choice. (Hint Panera: on Fridays during Lent make more vegetarian ones than meat ones--veg ones were out, meat ones were all sitting at 10 a.m). I explained that I don't eat meat on lenten Fridays. She offered me an egg & cheese breakfast sandwich instead. I agreed. I got the absolute worst breakfast sandwich I've ever had to choke down in my life: slightly warmed (certainly not toasted) ciabatta bread, a clump of scrambled egg, and two pieces of bland cheese that were each about 2.5" x 1" and actually overlapping--so I got cheese in about three bites. We won't get a quick breakfast there again.

When you finish eating your cookie and realize there is a dried out bug in the bag! BARF! I swear I have the worst luck with Panera! I love the flavor but not the quality. Went to throw away the trash took a closer look and realized its a bug not a burnt piece of cookie!

Why are my rewards so lackluster? It used to be that every few rewards or so I got a free pick two or main dish. Now it's usually a dollar off a beverage or a dollar off a pick two. For the amount of money I spend on a meal each time (usually 10-12 bucks) you'd think I'd get something substantial every once in a while. Something to consider!

Hey Panera, I ordered a salad with cheese on the side... And guess what? Not only was there mold in my cheese, but what also appeared to be a maggot! I still have the pictures and wouldn't mind sharing.

Went to Panera Bread in Mooresville, NC for dinner and they were out of baguette bread at 7:12. How is that even possible at a bakery? They were also out of clam chowder soup and butter. Dinner was just not the same. #panerafail #verydisappointed #panerabread

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PHOTOS

The seasons may change but our love for hot soup won’t.
Pumpkin picking and apple pie baking...but first, coffee.
Wake up and smell the fresh baked bagels.
How tasty does this bite look?
#paneradate with a cherry on top
Colors never looked so tasty. #fiftyshadesofgreen
Who wore it best?
Who needs gloves when there’s tomato soup?
What do you call your sweetheart? Pumpkin, sugar, honey?
Who needs a spoon when you have bread?
When in doubt, follow the three ‘S’s. Soup, Salad and Sweet.
Hat, scarf, gloves ...breakfast power sandwich.
Chicken shouldn't need a DNA test to prove it's chicken.
Alfresco breakfast isn’t just a summer thing.
Sometimes it’s hard to wait for your soup to cool down.
Who says you can’t make friends with salad?
#snowday = #soupday
This is how we roll.

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